What are the responsibilities and job description for the Expansion SDR (XDR) - US position at Connecteam?
About Connecteam
Connecteam is a TLV-based startup that's on a mission to change the work experience for 80% of the world's global workforce – the deskless employees.
Our business management platform helps thousands of businesses thrive by taking away the daily hustle and complexities of managing teams, so they can have the peace of mind to grow and run their business.
About the Role
As an Expansion SDR (XDR) at Connecteam, you'll be at the heart of our growth efforts in the US market.
This is not a cold outbound role — you'll work exclusively with existing paying customers, uncovering opportunities to expand their use of Connecteam and ensuring they get maximum value from our platform. Your mission is to turn customer insights into meaningful conversations, and those conversations into high-quality demo bookings for our Account Managers.
What You'll Do
Joining Connecteam Is The Smart Move:
Our privacy policy
Connecteam is a TLV-based startup that's on a mission to change the work experience for 80% of the world's global workforce – the deskless employees.
Our business management platform helps thousands of businesses thrive by taking away the daily hustle and complexities of managing teams, so they can have the peace of mind to grow and run their business.
About the Role
As an Expansion SDR (XDR) at Connecteam, you'll be at the heart of our growth efforts in the US market.
This is not a cold outbound role — you'll work exclusively with existing paying customers, uncovering opportunities to expand their use of Connecteam and ensuring they get maximum value from our platform. Your mission is to turn customer insights into meaningful conversations, and those conversations into high-quality demo bookings for our Account Managers.
What You'll Do
- Proactively engage with existing customers via calls, email, and social to identify upsell opportunities.
- Prospect into a defined target audience, focusing on accounts with high expansion potential.
- Book qualified demos for the Expansion Account Managers, ensuring smooth handoffs.
- Manage all prospecting activity in HubSpot CRM, keeping records accurate and up to date.
- Partner closely with the Account Management team to share feedback on lead quality, potential new lead sources, and industry/product insights.
- Experiment with outreach strategies to different customer segments (by size, industry, or usage) to drive more opportunities.
- Contribute ideas, insights, and energy to help shape our growing XDR team.
- 1–2 years of experience in an SDR or other client-facing role - MUST!
- Hunger for success, high energy, and a positive, proactive attitude.
- Strong technical aptitude and the willingness to dive deep into the product
- Medical coverage
- Dental & Vision Insurance plan
- Paid time off for vacation, sick days, holidays
- 401k with match
Joining Connecteam Is The Smart Move:
- We build our people up. Every team member is treated as a long-term investment and we recognize the value in always nurturing and training them so they can go above and beyond in their skills and job duties.
- We make an impact on our customer's business. We are on a mission to provide managers of all business types and sizes with the tools they need to communicate, operate, engage, and run their deskless workforce. Our product offers them an effective and affordable solution to run their business.
- We get the job done. Connecteam employees are passionate in executing their job duties so they can drive the company forward and provide real value to our customers.
- We have fun! From weekly happy hours to holiday parties, we always enjoy each other's company (and good food, of course). Connecteam is like one big, happy family!
- Everyone is welcome. Connecteam is committed to building an encouraging, caring, and supportive environment. We share a responsibility to support our team and enrich their lives.
Our privacy policy
