What are the responsibilities and job description for the Customer Service Generalist position at Connect Service Solutions?
Are you a detail-oriented multitasker who thrives in a fast-paced, team-first environment? Do you enjoy helping people and keeping things organized behind the scenes? Connect Service Solutions is seeking a Customer Service Generalist to support our growing Customer Service Department. This role is perfect for someone who loves solving problems, improving processes, and contributing to a team’s success every day.
What You’ll Do
As a Customer Service Generalist, you’ll play a key role in managing work orders, communicating with technicians and contractors, and ensuring accurate documentation and billing. You’ll be the go-to for coordination and follow-through—from the first service call to the final invoice.
Day-to-day responsibilities include:
- Work Order Coordination:
Handle inbound calls, guide technicians using IVR systems, update job details in Salesforce, and create new work orders when needed.
- Documentation & Billing:
Gather invoices and contractor documents, upload them into Salesforce, verify billing details, and ensure timely follow-up on aging orders.
- Customer & Contractor Communication:
Keep clients informed about service updates, timelines, and completed repairs. Handle goodwill calls and support customer satisfaction efforts.
- Team Collaboration:
Assist your pod with site surveys, third-party platforms, and invoice tracking. Support the department with special projects and weekly call rotations.
- Continuous Improvement:
Work closely with teammates to streamline internal processes and elevate overall department performance.
Who You Are
You're reliable, resourceful, and thrive in a team environment. You enjoy talking to people, solving challenges, and making sure the details are right. You're the kind of person who:
- Loves staying organized and helping others do the same
- Is comfortable switching between phone calls, computer tasks, and customer updates
- Can communicate clearly and kindly with technicians, customers, and coworkers
- Is eager to learn and ready to grow with the company
What You Bring
Minimum Requirements:
- High school diploma or equivalent
- At least 2 years of customer service or administrative experience
Preferred Qualifications:
- Experience with Salesforce or similar platforms
- Familiarity with work order systems and contractor communication
- Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint)
You’ll Succeed Here If You Are…
- A strong communicator with solid writing and phone skills
- Detail-oriented and committed to accuracy in billing and documentation
- A collaborative team player who supports peers and contributes ideas
- Comfortable working with multiple platforms and learning new tools quickly
- Focused on continuous improvement and professional growth
Work Environment
- Office-based in a temperature-controlled setting
- Must be able to sit at a desk and work on a computer for extended periods
- Occasionally lift up to 15 pounds
Why Join Connect Service Solutions?
At Connect, we don’t just handle service calls—we build relationships. You’ll be part of a supportive, AGILE-driven team that values Accountability, Growth, Integrity, Leadership, and Everyday Improvement. We offer a collaborative environment where you’re empowered to learn, contribute, and make a real difference.
Ready to grow your career while making a meaningful impact every day? Apply now and join a team that truly connects.
Job Type: Full-time
Pay: From $16.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Referral program
- Vision insurance
Shift:
- Morning shift
Experience:
- Customer service: 1 year (Required)
Ability to Commute:
- Sheridan, AR 72150 (Required)
Ability to Relocate:
- Sheridan, AR 72150: Relocate before starting work (Required)
Work Location: In person
Salary : $16
