What are the responsibilities and job description for the Customer Care Specialist position at Bert Black Service Companies?
Are you ready to embark on an exciting career journey? Look no further! Bert Black Service Companies, nestled in the vibrant city of Pine Bluff, AR, is searching for a dedicated individual to join our team as a full-time Customer Care Specialist. You'll enjoy a competitive salary ranging from $32,000 to $42,000 annually, along with a comprehensive benefits package that includes:
- Health, dental, and vision insurance
- Flexible spending account (FSA)
- Retirement plans
- Paid vacation and holidays
- Paid training
- Company-provided uniforms
- Ample opportunities for career advancement
Join a company with a vibrant culture that values teamwork, growth, and exceptional customer service. Apply today to become an integral part of our success story!
DISCOVER WHO WE ARE
At Bert Black Service Companies, we are dedicated to providing exceptional repair services to our customers. With over 45 years of experience, our mission is to deliver outstanding results while maintaining the highest standards of professionalism, integrity, and customer satisfaction. Join our reputable company and contribute to our legacy of excellence!
BECOMING OUR CUSTOMER CARE SPECIALIST
As a Customer Care Specialist, your typical work schedule will be full-time, Monday through Friday, between 8 AM and 4:30 PM, with flexibility for extended hours, nights, or weekends when needed.
Picture this: Your day starts by answering customer calls and booking jobs, ensuring a seamless experience from start to finish. You'll perform follow-up calls, initiate outbound calls for appointment reminders, and communicate effectively with customers, vendors, and team members. Your attention to detail will shine as you maintain accurate customer information in the database. By handling administrative duties efficiently, you'll contribute to the overall operation's success. Your commitment to customer satisfaction will be crucial in resolving conflicts and addressing inquiries promptly!
All that you need to truly excel as our Customer Care Specialist is the following:
- High school diploma or equivalent
- Strong ability to communicate clearly in a positive, nurturing manner
- Basic computer skills
- Geographical knowledge of the service area and/or map reading skills
- Excellent customer service skills with the desire to exceed customer expectations
- Highly organized with good attention to detail
- Thrives in a team-oriented environment
Having customer service experience is preferred but not required!
ADVANCE YOUR CAREER TODAY!
Our initial application process is quick, easy, and mobile-friendly. Join Bert Black Service Companies and unlock a world of opportunities for career advancement. Your journey begins here!
Salary : $32,000 - $42,000