Chargeback Specialist

Connect America and our family of brands, including Lifeline, have helped aging individuals and at-risk populations live safely and independently in their homes for more than 40 years. As North America’s largest independent provider of connected care, we deliver a growing portfolio of innovative technologies that help bridge the gap between healthcare providers, individuals, and their care partners. Our easy-to-use solutions support health and safety in a way that leads to enhanced quality of life, earlier interventions, reduced hospitalizations and peace of mind for an estimated 10 million lives every year. Together, we are enabling independence and redefining the global home healthcare market. 

Connect America has been recognized as one of Philly Happening’s Best Places to Work. Our award-winning customer service team has received the Best Service Award from Today’s Caregiver. In addition, our healthcare division was named Top Ten Home Healthcare Solutions Provider in 2019 & 2020.

At Connect America, we treat all our customers and team members ethically and respectfully, creating relationships built on trust. We work as supportive team members, developing customer solutions in a collaborative manner. If you are a dedicated, compassionate team player, come be a part of an organization that makes a positive difference in the lives of those we serve.

Our headquarters are located close to the city of Philadelphia, in Bala Cynwyd, PA. Learn more at www.connectamerica.com.

Position Summary
 We are seeking a detail-oriented and experienced Chargeback Specialist to join our Finance/Accounting team. The successful candidate will be responsible for resolving chargeback disputes, protecting company revenue, and ensuring compliance with all relevant payment network regulations. This role requires strong analytical and communication skills, as you will interact with company Merchant Processor and internal teams.

Responsibilities

• Investigate and resolve credit card disputes and chargebacks in a timely and accurate manner.
• Gather and analyze transaction data and documentation to build compelling dispute cases.
• Communicate with merchant processor and internal departments (such as Customer Care, Special Projects & collections) to clarify issues and resolve disputes.
• Maintain accurate records of all chargeback activity and reconciliation efforts.
• Stay up-to-date on all card network rules (Visa, Mastercard, etc.) and industry regulations.
• Assist with external audits related to chargeback processes.
• Update Customers account to reflect the ongoing and completed chargeback process

Qualifications

• Education: Bachelor's degree in Finance, Accounting, or a related field is preferred; relevant experience may be considered in lieu of a degree.
• Experience: Experience in a finance or accounting role with direct or indirect exposure to the chargeback process, billing or customer analysis functions
• Technical Skills: Proficiency with Microsoft Office(word/PDF/Excel) is required.
• Soft Skills: Strong analytical, problem-solving, and organizational abilities. Excellent written and verbal communication skills.