What are the responsibilities and job description for the Service Writer/Advisor position at CONGRESS OUTDOOR POWER EQUIP?
Job Summary
We are seeking a dedicated and detail-oriented Service Writer to join our team. The ideal candidate will serve as a crucial link between our customers and service technicians, ensuring that all service requests are accurately documented and communicated. This role requires strong customer service skills, a solid understanding of small engine maintenance, and the ability to manage multiple tasks efficiently in a fast-paced environment.
Duties
- Greet customers and assess their service needs in a friendly and professional manner.
- Document customer requests and equipment issues accurately, ensuring all necessary information is transmitted to the service technicians.
- Prepare detailed service estimates based on equipment maintenance needs.
- Maintain clear communication with customers throughout the service process, providing updates on repairs and any additional services needed.
- Handle cash transactions and process payments efficiently while adhering to cash handling procedures.
- Collaborate with service technicians to ensure timely completion of repairs and customer satisfaction.
- Manage scheduling of service appointments and follow up with customers post-service to ensure satisfaction.
Experience
- Previous experience in a customer service role is essential; experience in the small equipment industry is highly preferred.
- Familiarity with small equipment maintenance concepts.
- Experience in sales or service writing will be considered a strong asset.
- Ability to work effectively under pressure while maintaining attention to detail.
- Strong communication skills, both verbal and written, are essential for success in this role.
Join our team as a Service Writer where your skills will contribute to delivering exceptional service experiences for our valued customers!
Job Type: Full-time
Benefits:
- Health insurance
- Paid time off
Work Location: In person