Quotation Administrator

Job Title: Quotation Administrator

Location: Cary, NC/Hybrid

Pay rate: $30/hr.W2

Duration: 7 Months with possible Extension

Shift timings: 8:00 AM - 5:00 PM

Position Description:

• You will conduct a review of the service request to determine the elements required to generate a formal quotation
• You will communicate quotations to customers, answer questions, provide clarifications and collect approvals
• Your role will have oversight of key performance indicators and track the success of quotation activity from request through invoice and collection.

This position may suit you best if you are familiar with what is below:

• You have experience interacting with customers requesting service
• You have a strong sense of ownership over your activities and enjoy driving toward great outcomes for external and internal customers
• You will work with customers to resolve complex issues that arise to clarify issues and address concerns
• As part of a new team, you will have the opportunity to identify enhancements and drive efficiency to improve customer satisfaction
• You have very good communication skills in the customer environment, and you show team orientation, communication skills and customer orientation

Required Knowledge/Skills, Education, and Experience:

• 2-5 years’ experience in a customer relationship related role, in a fast-paced environment
• Positive attitude and passion for customer service.
• Successfully manage competing priorities while achieving key performance indicators and maintaining a high level of quality
• Experience communicating ideas and rationale to internal teams and customers.
• Must have excellent interpersonal skills, interact favorably with others and skilled at maintaining positive relationships while working to resolve problems and maintaining a high level of professional integrity.
• Excellent organizational skills with an ability to manage time and prioritize based on impact and criticality of customer issue.
• Strong PC skills (MS office software like Word, PowerPoint, Excel and Outlook)
• Associate degree or equivalent experience required

Preferred Knowledge/Skills, Education, and Experience:

• Ability to professionally investigate and respond to requests in a timely manner
• Strong communication skills and are adaptable to change
• Ability to think at a high level and apply business concepts.
• Experience to anticipate customer needs.
• A history of acting as a collaborative team player