Client Service Operations Manager (Mailroom)

This full-time position is ideal for someone with 5 years of relevant and supervisory experience looking for a stable place to work, learn, and develop. We are a cross functional team looking for someone eager to make a lasting contribution!

We offer a robust benefits package including offering of: paid time off, paid holidays, medical, dental, vision, legal and life insurance, transit program, referral bonuses, pet insurance, EAP, tuition discounts, and a 401K with company match.

Schedule: Typically Monday - Friday, 8AM-5PM (some flexibility outside of these hours required)

What you will be doing:

• Oversee amazing customer service to our onsite operation by scanning/delivering/tracking/reporting in and outgoing business packages and mail (via UPS, USPS, Fedex, etc).
• Manage the onsite personnel in retrieving their packages and providing records management in person, by email, by phone, or similar methods.
• Supervise copy and print orders via client.
• Serve as the primary point of contact with the client and run any internal reporting and systematic needs for operational flow.
• Perform performance manage for onsite personnel with includes (but not limited to): timekeeping, performance evaluations, training, development, etc.

What we need from you:

• 5 year experience in shipping & receiving, mailroom, copy/print, legal, insurance, or office services.
• High School Diploma or equivalent with a bachelor's degree preferred.
• Six Sigma preferred
• Previous supervisor experience, preferably of at least 10 personnel.
• Previous team development and performance management experience required.
• A positive and professional attitude with a willingness to go above and beyond for our customers.
• Ability to handle physical duties (carrying and/or moving 40lbs) associated with the job - lifting, bending, etc.
• To be able to work both independently and in a team setting successfully.
• The capability to use/learn technology such as: handheld scanners, email, professional messaging.
• An ability to be bright, articulate, and neat in appearance.

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

If you are selected to continue in our interview or offer process you will be informed of more information in regards to our company.

We appreciate your understanding and thank you for your time!

WHAT WE OFFER

• Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities.
• Learning & Development: At our company, we promote a work culture of learning so that you can develop to be the best at what you do.
• We Recognize Talent: We offer a variety of recognition programs for all levels of employees.
• Full-Time Benefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, 401k w/ matching, Entertainment Discounts, & Paid Time Off.
• Part-Time Benefit Offerings: 401k w/ matching, Entertainment Discounts, & Paid Time Off (if eligible).

JOB POSTING STATEMENT 

We do not send unsolicited checks to prospective applicants nor ask applicants to forward or return funds to us. Please be aware of possible scams if you receive an unsolicited outreach from our company or correspondences. Additionally, in accordance with certain state and local law, if a pay range is provided this amount is our company's reasonable estimate for this role. The actual amount may be higher or lower, based on non-discriminatory factors such as experience, knowledge, skills.

To view our privacy link please reach out to our team during an interview process.

Our company offers reasonable accommodations in the hiring and employment process for individuals with disabilities. If you need assistance in the application or hiring process to accommodate a disability, you may request an accommodation at any time.

Acknowledgement Section: By submitting an application, by hitting "Submit Application", you certify that the information contained in this application is true and complete. You attest to the fact that the answers provided are correct to the best of your knowledge and ability. You certify that you have not knowingly withheld any information that might affect your chances for hiring. You understand that any false information or omission (including any misstatement) on this application or on any document used to secure this employment can be grounds for rejection of application or, if you are employed by this company can be grounds for immediate termination from this company.