Client Service Manager

The Office Services Manager is responsible for ensuring an exceptional and efficient workplace experience through high-level hospitality, operational excellence, and effective facilities management. This role leads office services and facilities teams, oversees day-to-day operations, and ensures a professional, welcoming, and safe environment for employees, clients, and visitors. The ideal candidate is a proactive leader who combines strong organizational, interpersonal, and management skills to deliver a best-in-class office experience. 

Key Responsibilities 

• Report to the Client Service Manager (CSM) and oversee all aspects of office services and facilities operations, including reception, barista bar, and facilities personnel. 

• Lead, mentor, and develop team members to deliver exceptional service, uphold operational standards, and maintain a culture of professionalism and hospitality. 

• Ensure seamless client, visitor, and employee experiences, including greeting guests, coordinating meetings, managing catering, and maintaining a polished office environment. 

• Oversee facilities management, including maintenance, repairs, vendor management, security coordination, and equipment upkeep. 

• Manage office operations such as mail distribution, supply inventory, vendor contracts, and scheduling of conference and event spaces. 

• Plan and execute client-facing events, meetings, and internal functions, ensuring attention to detail and a high-quality experience. 

• Develop, implement, and maintain SOPs, policies, and procedures to ensure operational efficiency, safety, and consistency across all office functions. 

• Monitor and manage budgets related to hospitality, facilities, and office operations, ensuring cost control and resource optimization. 

• Lead or support special projects, including office moves, renovations, sustainability initiatives, and workplace improvements. 

• Partner with cross-functional departments (Facilities, HR, IT, Office Services) to streamline communication and enhance the overall office experience. 

Qualifications 

• 5 years in management 

• Proven experience in office services, facilities, or operations management, preferably within a corporate or high-volume environment. 

• Demonstrated leadership and team management skills with the ability to inspire and develop staff. 

• Strong organizational, problem-solving, and communication skills. 

• Experience managing client-facing activities, office events, and hospitality programs. 

• Proficiency in Microsoft Office Suite, scheduling systems, and office/facilities management software. 

• Ability to manage multiple priorities and adapt in a fast-paced, dynamic environment. 

• Professional demeanor with a focus on client service, operational excellence, and continuous improvement. 

Preferred Qualifications 

• Experience in corporate, financial, or professional services environments. 

• Knowledge of workplace safety, security, and compliance standards. 

• Background in luxury hospitality or other high-touch service environments. 

If you are selected to continue in our interview or offer process you will be informed of more information in regards to our company.

We appreciate your understanding and thank you for your time!

WHAT WE OFFER

• Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities.
• Learning & Development: At our company, we promote a work culture of learning so that you can develop to be the best at what you do.
• We Recognize Talent: We offer a variety of recognition programs for all levels of employees.
• Full-Time Benefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, 401k w/ matching, Entertainment Discounts, & Paid Time Off.
• Part-Time Benefit Offerings: 401k w/ matching, Entertainment Discounts, & Paid Time Off (if eligible).

JOB POSTING STATEMENT 

We do not send unsolicited checks to prospective applicants nor ask applicants to forward or return funds to us. Please be aware of possible scams if you receive an unsolicited outreach from our company or correspondences. Additionally, in accordance with certain state and local law, if a pay range is provided this amount is our company's reasonable estimate for this role. The actual amount may be higher or lower, based on non-discriminatory factors such as experience, knowledge, skills.

To view our privacy link please reach out to our team during an interview process.

Our company offers reasonable accommodations in the hiring and employment process for individuals with disabilities. If you need assistance in the application or hiring process to accommodate a disability, you may request an accommodation at any time.

Acknowledgement Section: By submitting an application, by hitting "Submit Application", you certify that the information contained in this application is true and complete. You attest to the fact that the answers provided are correct to the best of your knowledge and ability. You certify that you have not knowingly withheld any information that might affect your chances for hiring. You understand that any false information or omission (including any misstatement) on this application or on any document used to secure this employment can be grounds for rejection of application or, if you are employed by this company can be grounds for immediate termination from this company.