Vice President of Clinical Operations

Vice President of Clinical Operations

Position Summary:

The Vice President of Clinical Operations provides oversight of Admissions and Clinical Programs and Services within designated markets. This senior leadership role ensures the health and well-being of the individuals we serve by implementing market-specific initiatives and the organization's core standards of clinical care for individuals with Intellectual and Developmental Disabilities (IDD) and/or high-acuity behavioral health conditions. Responsibilities include implementing a best-practices model of clinical care, managing budgets, and driving program growth and development across assigned markets through strategic leadership, while collaborating closely with department leaders to maintain superior service quality and competitiveness in the human services industry.

Supervisory Responsibilities

Admissions Director, Clinical Director

Primary Responsibilities

• Comply with company and regulatory policies and procedures.
• Partner with senior clinical operations leadership to oversee a best-in-class, evidence-based behavioral health and clinical model across the assigned market(s).
• Promote a unified, one-team culture across the state, where medical, clinical, and operations teams work together to achieve the highest quality of care and support.
• Implement and monitor compliance with proven clinical best-practice standards of care across the assigned market to improve the health, behaviors, and outcomes of the individuals we support. Standards of care include, but are not limited to, admission protocols, assessment of needs, staffing, services, training, and interventions.
• Participate in the accreditation process and ensure adherence to clinical policies and procedures.
• Use data to drive sound clinical priorities and decisions. Continue to develop and integrate clinical dashboards and measure our effectiveness at managing individuals' health. Monitor and improve key performance metrics including ED visits, hospitalizations, recidivism, medical/clinical incident reports, physicals, physician appointments, and social determinants of health.
• Demonstrate that clinical involvement in the homes and with the individuals we serve decreases or eliminates crisis situations, ED visits, and inpatient hospitalizations.
• Implement and monitor the regular practice of critical incident debriefings at each home to support effective shift transitions and improve how incidents, issues, and needs from previous shifts are processed.
• Manage and improve post-hospitalization/ED visit support, ensuring recovery plans tailored to the individual are in place before they return to the home.
• Identify and implement preventative measures for high-risk behavioral health conditions and behaviors (e.g., self-harm, suicide attempts/ideation, elopement, physical aggression), including a process for escalating high-risk cases to senior clinical leadership for consultation and monitoring.
• Oversee the admissions process to ensure it is efficient and expedites admission while identifying and adequately addressing the clinical and medical needs of each individual before admission.
• Promote positive supports whenever possible, and ensure the clinical and admissions teams capture comprehensive "whole person" data on each individual, including strengths, positive attributes, likes, dislikes, talents, and interests, and build plans of service that incorporate them.
• Partner with other senior leaders to manage clinical services related to the business, including assessments, supports, trainings, interventions, outcomes, and related reporting.
• Work with training and operations leadership to strengthen and reinforce training for all direct care staff on identifying precursors to acting-out behaviors and crises.
• Achieve a unified clinical team approach that uses data to develop treatment plans aligned with the goals of the individual and the care team, and that drive the interventions used by medical teams across markets.
• Work with an interdisciplinary team of clinical, nursing/medical, quality, and operations market leaders to ensure efficient methods and systems for managing individual care needs, including admissions protocols, person-centered plans, behavior treatment plans, medication reviews, and care coordination.
• Ensure all encounters are consistently and accurately tracked and reported. Support senior leadership with data and impact reports that demonstrate the value we create for all stakeholders, including individuals served, staff, the community, state agencies and payors, and investors.
• Identify and promote standard performance expectations across markets for integration into performance reviews for clinical and admissions staff.
• Perform other duties as assigned or requested.
• Adhere to the organization's core values, mission, and corporate philosophies.

Team Member Expectations

• Comply with company and regulatory policies and procedures.
• Preserve and protect the privacy, confidentiality, and security of all medical records and proprietary or confidential information relating to the organization, its individuals, team members, activities, and affiliates, in accordance with all applicable laws (especially HIPAA) and contract terms.
• Promote the organization positively and lead by example, modeling our core values in everyday behavior.
• Communicate effectively with all individuals, including those who are cognitively impaired.
• Treat individuals, family members, and other team members with dignity and respect while responding to their needs.
• Promote trauma-informed care at all levels of the organization and help create a culture that is sensitive and responsive to the feelings of the individuals we serve, helping staff avoid responding negatively to stigmas they may not fully understand.
• Apply trauma-informed care by recognizing the presence of trauma symptoms and acknowledging the role trauma may play in an individual's life, including service staff.
• Maintain and sustain a safe community environment and workplace.
• Follow organizational policies, procedures, and manuals.
• Accept other duties as assigned.

Work Environment

Most job duties are performed from our corporate offices; however, there is potential for exposure to infectious disease and to physically and verbally aggressive behaviors. Universal precautions are required to minimize the risk of infection. Work sites may include locations that are not barrier-free, and there is potential for physical aggression from individuals.

Position Type / Hours

Full-time. Monday through Friday, 8:00 a.m. to 5:00 p.m., with occasional evening and weekend work as job duties demand.

Travel

Occasional travel, approximately 30%.

Required Education and Experience

• Master's degree in a human services-related field
• Minimum of 4 years of behavioral health leadership experience at a state or regional level, managing adults with severe mental illness and developmental disabilities
• Licensed and credentialed to manage clinical staff
• Approved by state, federal, and local governmental entities to work within the organization's programs
• Maintains own mandatory training and certification requirements
• Experience with Microsoft Office Suite (Word, Excel, PowerPoint)
• Demonstrated organizational skills and the ability to multitask and meet project deadlines
• Excellent oral and written communication skills
• Team player capable of working well with all levels of the organization
• Valid driver's license
• Proficiency in speaking, reading, and writing English

Equal Opportunity Employer

We provide equal employment opportunity to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law. We will provide reasonable accommodation for qualified individuals with disabilities.

Pay: $115,000.00 - $120,000.00 per year

Work Location: In person

Salary : $115,000 - $120,000