What are the responsibilities and job description for the Technical Operations Manager- Motor Shop position at Confidential?
Shift: Day
This role is responsible for overseeing all technical and operational aspects of electric motor repair, rewinding, and service. The ideal candidate brings 10 years of hands-on experience with electric motors, shop management, and customer service, along with a strong ability to lead teams, drive efficiency, and ensure high-quality workmanship.
Key Responsibilities
- Oversee daily operations of the motor shop, including scheduling, workflow management, and resource allocation
- Lead and mentor technicians in electric motor repair, rewinding, testing, and diagnostics (AC/DC motors, generators, VFD-driven systems)
- Ensure all work meets company quality standards, industry specifications, and customer expectations
- Provide input to quoting, estimating, and cost control to maintain profitability
- Act as customer contact for technical and operation information as needed and /or as directed by the GM while ensuring high levels of customer satisfaction
- Coordinate incoming and outgoing jobs, ensuring on-time delivery and clear communication with internal customers, to include scheduling, shipping, operations
- Implement and maintain shop processes to improve efficiency, safety, and turnaround times
- Monitor inventory levels, order materials, and manage vendor relationships
- Ensure compliance with all safety regulations and promote a strong safety culture within the shop
- Troubleshoot complex motor and equipment issues and provide technical guidance to the team
- Collaborate with sales and field service teams to support customer needs and business growth
Qualifications
- 10 years of experience in electric motor repair, rewinding, and motor shop operations
- Proven leadership experience managing technicians or shop personnel
- Strong working knowledge of AC/DC motors, generators, and VFD systems
- Experience with winding, diagnostics, teardown, and rebuild processes
- Excellent organizational and time-management skills
- Strong customer service and communication abilities
- Ability to read and interpret technical drawings, schematics, and specifications
- Proficiency in estimating, job costing, and shop workflow systems
- Commitment to safety, quality, and continuous improvement
- Experience in an industrial motor repair or service environment (preferred)
- Background in lean manufacturing or process improvement (preferred)
- Familiarity with ERP or shop management software (preferred)
- Technical certifications related to electric motor repair or industrial maintenance (preferred)
Benefits:
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Experience:
- Electric Motors: 10 years (Required)
- Quoting: 5 years (Required)
- Motor Shop: 10 years (Required)
- Generator repair: 10 years (Required)
Work Location: In person