Shop Manager/Service Manager

Shop Manager for Class 8 Trucks and Trailers

Monday – Friday, Some Weekends

Salary $85-$95k

We are looking for a Shop Manager/Service Writer to join us.

The Shop Manager/Service Writer is responsible for day-to-day shop operations, scheduling, all asset data input, ensuring assets are properly assigned to carriers, ensuring asset status is correct, coordinating needed maintenance and/or pickup, and parts & service sales. This position will be utilized to assist field operations as needed or required.

Essential Duties and Responsibilities:

● Responsible for managing daily operations of the service department, including scheduling, client service, service sales, inventory, and vendor management.

● Ensure that all repairs and maintenance services are completed in a timely and efficient manner, with a focus on quality and client service.

● Maintain accurate records of all service and repair orders, including customer information, asset information, and work performed.

● Provide estimates and quotes to clients for repairs and maintenance services; work with clients to ensure their needs are met.

● Develop and maintain positive relationships with clients, vendors, and co-workers.

● Ensure compliance with safety and environmental regulations and maintain a clean and organized work environment.

● Monitor and analyze key performance indicators (KPIs) to identify opportunities for improvement and implement strategies to increase profitability and efficiency.

● Fulfill a 20% billable time expectation, including a minimum of eight hours per week performing billable repairs for customers.

● Other duties and special projects as assigned or required.

Qualifications/Skills:

● High school diploma or equivalent; associate or bachelor’s degree in automotive technology or business management preferred.

● Three or more years of experience in service advising, parts sales, or shop management with a proven track record of success.

● Strong communication, interpersonal, and client service skills.

● Ability to manage multiple projects, priorities, and clients in an organized fashion.

● Ability to thrive in a fast-paced environment.

● Excellent organizational and problem-solving skills.

● Proficient in computer applications, including Microsoft Office, Google Suite, and automotive service management software.

● Valid driver’s license and a clean driving record.

● ASE certifications a plus, but not required.

● Former experience as a technician.

Benefits:

● Paid Time Off and Holidays

● Health, Dental and Vision Insurance

● 401(k) retirement plan with company match

● Flex and Health Savings Plans

● Company-paid life and short-term disability insurance

● Voluntary income protection benefits including Life, AD&D, Critical Illness, Hospital Indemnity, and Accident Protection Insurance

● Tuition Assistance

● Employee Assistance Program (EAP)

Job Type: Full-time

Pay: $85,000.00 - $95,000.00 per year

Benefits:

• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Application Question(s):

• This position requires a background check be conducted. Are you willing to have a background check completed?
• Are you able to travel outside of Ohio for training?
• Are you familiar with Safety and Environmental Regulations?
• Have you monitored and managed kpi's?
• Are you able to perform a minimum of eight billable hours as a mechanic each week in addition to the Management responsibilities?

Education:

• Associate (Preferred)

Experience:

• diesel shop management : 3 years (Preferred)
• diesel truck repair: 3 years (Preferred)
• Service writing: 3 years (Preferred)
• Customer service: 3 years (Preferred)

License/Certification:

• clean driver's license (Preferred)
• CDL (Preferred)

Ability to Commute:

• Saint Clairsville, OH 43950 (Required)

Work Location: In person

Salary : $85,000 - $95,000