What are the responsibilities and job description for the Service Writer position at Confidential?
Service Advisor
- MUST HAVE PRIOR DEALERSHIP EXPERIENCE AS A SERVICE ADVISOR
- Professional appearance and proven ability to work in a process driven environment
- Possess valid driver’s license
- Ability to work a minimum of five days, including Saturdays
Benefits
- Compensation: 50,000 to 100,000 1/YR
- Competitive Weekly Pay
- Paid Vacation and Sick Time
- 6 Paid Holidays
- Medical, Dental and Vision Insurance
- Life Insurance
- 401(k) Retirement Savings Plan
- Discounted Services on Personal and Immediate Family Vehicles
- Opportunity for Advancement
Responsibilities
- Promptly greet customers in a professional and courteous manner both in person and on the telephone using the Company’s standardized customer service techniques
- Listen to and thoroughly document customer’s concerns; inspect vehicle and refer to service history to accurately identify and verify customer’s service needs
- Recommend services
- Clearly communicate any additional recommendations from the Automotive Technician to the customer so that they can make an informed decision
- Properly document all recommendations in customer file
- Promote the sales of appropriate services, parts, and accessories by demonstrating an understanding of the product and associated service requirements
- Provide customers with an accurate quote that includes cost and time of completion for the services approved by the customer
- Provide customers with updates throughout the day on the status of their services
- Follow proper procedures when cashing out a customer’s ticket to include a review of the completed multi-point inspection and explanation of applicable warranties
- Conduct post repair and declined services follow up phone calls to ensure customer satisfaction for all individual customers
- Other duties as assigned
Job Type: Full-time
Pay: $50,000.00 - $100,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Referral program
- Vision insurance
People with a criminal record are encouraged to apply
License/Certification:
- Driver's License (Preferred)
Work Location: In person
Salary : $50,000 - $100,000