Sales/Office Assistant

Job Overview
Vermont Custom Handrails & Metalwork is hiring a full time Sales/Office Assistant in Hyde Park, VT.

VCH is a small, growing business in the construction industry. Our niche in new and existing construction stairs, stair railings, stair and floor renovations and decks. Check out our website for more information about our company: https://vthandrailsandmetal.com/

This position will support primarily sales as well as some other office functions. We are seeking a dynamic, flexible and motivated individual to support our office systems. We need someone who is excited to help us grow and get the company to the next level, and is able, willing and motivated to jump in and assist us wherever help is needed.

In addition to managing Lead intake, a big part of this position will be assisting in optimizing and improving our Sales estimating within our project management software, Contractor Foreman. We are not currently using all the functionality the system provides, so we are looking for someone with sales experience with proven technical aptitude and the ability to learn systems and optimize utilization. This will be in conjunction with our accounting software, Quickbooks, as the systems have the ability to sync. The position will also provide Project Management support, and some Accounting support, and Purchasing & Inventory Support. This position has lots of room for growth into a leadership role for the right person.

The Sales/Office Assistant will be hourly, non-exempt 40 hours per week and will work closely with our General Manager/Owner and Accounting Manager.

Responsibilities:

Sales & Systems (30-35 hours/week):

• First point of contact for new leads: initial email response, requesting additional information, gaining clarity on project requirements, scheduling in person meetings if applicable
• Optimize/manage Lead intake process in our project management software (Contractor Foreman)
• Tracking information re: project requirements in Contractor Foreman
• Working with General Manager to create Estimates
• Determine pricing, project details and project timeline
• Create basic project concepts via Gimp (or other drawing tool)
• Work with GM to manage Project records, Change Orders, etc within Contractor Foreman
• Optimize estimating process: take initiative to learn more about how we can use Contractor Foreman to estimate projects more efficiently and accurately

Project Management (~5 hours per week):

• Work closely with GM to assist with project scheduling after sales close
• Keep customers informed on project status, scheduling changes, etc. as needed
• Weekly meetings with the production team to discuss current project statuses, updates and priorities

Purchasing & Inventory

• Place supplies orders based on instruction from GM
• Assist in implementing some basic project inventory tracking processes (ie. creating Google Sheet to track material use by project)

Documentation

• Document processes and procedures for above topics

Requirements:

• 1-2 years experience with Sales (construction preferred)
• 1-2 years experience with Project Based Accounting a plus, but not required
• Experience with Quickbooks Online and Google Suites (Email, Google Drive, Docs and Sheets)
• Experience managing customer relationships and challenging conversations with customers.
• Technical aptitude and proven ability to learn and utilize project management softwares.
• Self-starter personality - ability to see what needs to be done, processes that need to be put in place, where management needs support, etc. and run with it.
• Adaptability, resilience and persistence through challenges.
• Positive Mental Attitude at all times, no matter the circumstances.
• Strong sense of urgency
• Ability to work alone without supervision after pre predetermined amount of time.
• Exceptional communication and problem solving skills.
• High level of enthusiasm and growth oriented mindset.

Benefits:

• Competitive pay
• Holiday and vacation pay
• Regular team building lunches
• Bonuses and raises based on performance
• Lots of room for growth

Pay: $28.00 - $32.00 per hour

Expected hours: No more than 40.0 per week

Benefits:

• Paid time off

Work Location: In person

Salary : $28 - $32