Quality Engineer

The Quality Engineer serves as the primary interface between the organization and its customers on productionrelated quality matters. This role is responsible for issue resolution, audit support, quality performance monitoring, and driving continuous improvement within an ISO 9001:2015 manufacturing environment. The position requires strong communication skills, technical problemsolving abilities, and the capability to collaborate across departments to ensure customer satisfaction and product conformity.

Key Responsibilities

• Act as the main point of contact for customers regarding production quality concerns, escalations, and followup actions.
• Provide regular customer updates, quality performance reports, and support for formal business reviews.
• Lead structured problemsolving activities using methodologies such as 8D, 5 Why, and Ishikawa diagrams.
• Monitor and analyze quality metrics including PPM, warranty trends, and customer scorecard results.
• Maintain and improve key quality documentation such as control plans, FMEAs, and standard operating procedures.
• Support continuous improvement initiatives using Lean, Six Sigma, and other quality tools.
• Work with Quality Engineering teams on PPAP, APQP, and new product launch readiness.
• Assist with supplier investigations and corrective action activities when supplier issues impact customer quality.
• Participate in internal audits, customer audits, and certification audits.
• Promote and reinforce a strong quality culture across the organization.

Qualifications

• Bachelor's degree in Engineering, Quality, or related technical field; equivalent experience considered.
• 5-8 years of quality experience in a manufacturing environment.
• Strong understanding of ISO 9001:2015 and core quality methodologies (FMEA, 8D, SPC, PPAP).
• Experience supporting or interfacing directly with customers, including international or global accounts.
• Background in machining, metal fabrication, or assembly operations preferred.
• CQE or Six Sigma certification preferred.

DSJ Global is a revolutionary search firm, specializing in the bespoke delivery of executive search solutions to clients.
Working across a number of niche industries and sectors across the US, UK, and Europe.
With offices in New York, Charlotte, Boston, Chicago, Dallas, San Francisco, London, Zurich, Berlin, Hong Kong and Singapore, DSJ Global operates on an international scale providing bespoke search packages which are unrivaled in the widespread recruitment market. Our aim is simple, to provide executive search level services which are flexible and tailored to the individual requirement of each client, on an unrivaled cost structure. We currently specialize in the areas of Procurement, Supply Chain, Logistics, OPEX, Finance and Human Resources.

We believe that every client should receive the benefit and accuracy of a search approach, whilst being able to dictate how, when and where it occurs, all on a fee structure to suit. Our revolutionary approach allows us to structure each assignment according to the requirements, time scales and budget available. We believe that for too long executive search firms have been too rigid in their approach and have been able to dictate how the search is conducted, leaving the client relatively powerless on the outcome.

Our service allows our clients to have increased control, direction and interaction in the search conducted on their behalf and has resulted in successful, on going relationships as search firm of choice with an ever expanding client group.