What are the responsibilities and job description for the P&C Insurance Agent / Customer Service Representative – Licensed or Will Train position at Confidential?
Job Summary
An established, successful independent Property & Casualty insurance agency in the St. Andrews/Irmo area of Columbia, SC, is seeking a motivated, dependable individual to join our team.
We are interested in either an experienced, licensed P&C Insurance Agent/Customer Service Representative (CSR) or an exceptional candidate with strong customer-service skills who is willing and able to train and obtain a South Carolina Property & Casualty insurance license.
Why You May Like Working With Us
Unlicensed Trainee: $18–$21/hour Weekly Bonuses
Licensed P&C Agent/CSR: $21–$25/hour Weekly Bonuses
ALL employees are eligible for weekly bonuses, including unlicensed trainees.
Agency-Provided Leads | No Cold Calling | No Nights or Weekends
This is NOT a commission-only insurance sales position.
We offer:
- Guaranteed W-2 hourly pay, based on licensing and experience
- Weekly performance bonuses in addition to regular hourly compensation
- Paid holidays
- Paid vacation after one year of employment
- Full-time, 40-hour workweek, Monday through Friday
- No nights or weekends
- All prospective customer leads provided by the agency
- No cold calling, X-dating, or prospecting for leads
- Training and professional development
- Opportunities for advancement and increased compensation
- Stable employment with an established independent insurance agency
Our employees tend to stay with us. We believe in treating our people well, developing their skills, and providing opportunities for long-term career growth.
Responsibilities
Depending on your licensing and experience, responsibilities may include:
- Responding to prospective customers requesting insurance quotes
- Quoting and writing Auto, Homeowners, and other Property & Casualty insurance
- Following up with agency-provided leads
- Assisting existing customers with policy questions, coverage needs, endorsements, payments, and renewals
- Gathering information needed for insurance quotes and applications
- Explaining insurance coverage options and recommending appropriate solutions
- Communicating with multiple insurance carriers
- Accurately maintaining customer information and policy records using agency management systems
- Identifying opportunities to better serve existing customers
- Building strong, long-term customer relationships through friendly, professional service
- Staying informed about insurance products, carrier requirements, and industry changes
Unlicensed employees will perform duties appropriate to their licensing status while completing required training.
Already P&C Licensed?
We are especially interested in applicants who currently hold an active South Carolina Property & Casualty insurance license.
Experience in the following areas is desirable:
- Independent insurance agency operations
- Personal Lines – Auto and Homeowners
- Commercial Lines insurance
- Comparative rating and quoting systems
- Insurance carrier websites
- Agency management and CRM systems
- Insurance sales, customer service, or account management
Experienced licensed applicants may qualify toward the upper end of our compensation range.
Not Licensed? We Will Consider Training the Right Person!
Previous insurance experience is not necessarily required.
We are willing to train an exceptional candidate who demonstrates strong customer-service skills, dependability, computer proficiency, and the motivation to obtain a South Carolina Property & Casualty insurance license.
Applicants with backgrounds in customer service, banking, financial services, mortgage lending, real estate, automotive dealerships, professional offices, or other customer-focused businesses are encouraged to apply.
What We're Looking For
We are seeking someone who is:
- Friendly, positive, and people-oriented
- Dependable, punctual, and professional
- Detail-oriented, accurate, and organized
- An excellent listener and communicator
- Comfortable speaking with customers by telephone, email, and in person
- Proficient with computers, including Microsoft Office, and willing to learn new software
- Capable of handling multiple responsibilities in a busy office
- Able to work independently and as part of a small team
- Motivated to learn and develop professionally
- Interested in a stable, long-term career
Reliable transportation and the ability to maintain a regular full-time work schedule are required.
Employment may be subject to a background check and drug screening, conducted in accordance with applicable law.
Our office is a non-smoking workplace.
How to Apply
Please submit your resume through Indeed for consideration.
Qualified applicants will be contacted through the hiring process to discuss the opportunity and arrange an interview.
Please do not apply in person.
We look forward to hearing from individuals who take pride in their work, enjoy helping customers, and are interested in building a rewarding, long-term career in the insurance industry.
Pay: $18.00 - $25.00 per hour
Expected hours: 40.0 per week
Application Question(s):
- 1. Do you currently have a valid SC P&C Insurance License?
- 2. If you are not currently P&C licensed, are you willing and able to complete the required training and obtain a South Carolina P&C insurance license?
- 3. Are you available to work full-time, Monday through Friday, in our St. Andrews/Irmo-area office?
- 4. How much insurance agency or insurance company experience do you have?
☐ None
☐ Less than 1 year
☐ 1–2 years
☐ 3–5 years
- 5. Which best describes your previous experience?
☐ Property & Casualty insurance agency
☐ Other insurance experience
☐ Banking/financial services
☐ Mortgage/real estate
☐ Automotive/dealership
☐ Professional office/customer service
☐ Sales
☐ Other
Work Location: In person
Salary : $18 - $25