What are the responsibilities and job description for the OTR Dispatcher position at Confidential?
OTR Dispatcher
Confidential Transportation Company – Burlington County, NJ
Position Overview
A growing transportation company is seeking an experienced OTR Dispatcher to support daily over-the-road operations. This position is responsible for supporting drivers, coordinating freight movements, communicating with customers, and ensuring safe, compliant, and efficient transportation operations.
The ideal candidate is a strong communicator who understands that successful dispatching requires more than assigning loads — it requires building relationships, supporting drivers, solving problems, and holding teams accountable while creating an environment where drivers can succeed.
Responsibilities
- Serve as the primary point of contact for assigned OTR drivers.
- Maintain regular communication with drivers and provide the support needed to complete trips successfully.
- Coordinate load assignments, pickups, deliveries, and appointment scheduling.
- Monitor driver progress and proactively resolve service issues.
- Communicate with customers regarding shipment updates and delivery expectations.
- Work closely with Safety & Compliance to ensure DOT regulations and company procedures are followed.
- Monitor Hours of Service (HOS) compliance and reinforce safe operating practices.
- Ensure Hazmat shipments are handled according to DOT requirements and company standards.
- Coach drivers on performance, compliance, and operational expectations.
- Build strong driver relationships while maintaining accountability and professionalism.
Qualifications
- 3 years of OTR dispatch, fleet management, or transportation operations experience.
- Experience managing and communicating with CDL drivers.
- Strong understanding of DOT regulations and Hours of Service requirements.
- Hazmat transportation experience preferred.
- Ability to motivate, coach, and hold drivers accountable.
- Strong organizational and problem-solving skills.
- Experience with TMS systems, ELD platforms, and Microsoft Office preferred.
What We Are Looking For
The successful candidate is someone who understands the importance of driver support, customer service, safety, and operational performance. This role requires a transportation professional who takes ownership, communicates effectively, and helps create an environment where drivers have the tools and support needed to succeed.
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Work Location: In person