Operations Support/Customer Service

Position Summary:

Customer Service/Operations Support

An exciting new full-time position is available for a rapidly growing business. Montana Timber Products, a local manufacturer of custom wood products, sold throughout the U.S. and Canada, is looking for the right person for a full-time position providing outstanding customer service and exceptional support to the Operations team.

With little supervision, a successful candidate must be able to:

· Demonstrate the ability to work independently and be a self-starter, while being a positive part of the Operations team.

· Exhibit a high level of accuracy, organization, and attention to detail.

· Provide positive interactions with both internal and external customers, both in person and through phone or electronic communications.

· Balance multiple priorities between customer contacts and operational needs.

· Demonstrate a high level of experience using Excel. A solid understanding of pivot tables and vlookup functions is preferred.

· Demonstrate a desire to learn and grow with the company.

Job Duties:

· Accurately create production work order files, both paper and electronic, from customer approved sales orders in a timely manner.

· Manage all communications to and from the Customer Service email and text platforms.

· Politely and professionally answer phone calls.

· Accurately enter production data into the appropriate files.

· Proactively notify sales of any order issues.

· Positively interact with Operations team members to resolve order status issues.

Support HR and Employee Safety programs and initiatives.

· Assist with outbound shipments, as needed.

· Provide assistance to the Samples department, as needed.

· General filing and organization, and administrative duties.

· Other projects as assigned.

Salary: $50K - $65K per year, DOE

Benefits: Flexible Schedule

Paid Time Off

Participation in Production/Quality Bonus Program

Four paid holidays

Schedule: Day Shift, Monday – Friday, potential for some hours to be worked remotely

Job Type: Full-time

Pay: $55,000.00 - $65,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Shift:

• Day shift

Work Location: In person

Salary : $50,000 - $65,000