Operations Manager

NATURE OF WORK

Performs professional and technical field audits and directly supervises area managers within an assigned account. Must be knowledgeable and experienced in floor care, including VCT and carpet cleaning. A major focus of this role is training and developing managers to perform their duties to company standards while maintaining key performance metrics and contractual requirements. Participation in recruitment and selection of candidates is required, in coordination with the Senior Director of Operations. Flexibility with scheduling is necessary to respond to fluctuating service needs.

EXAMPLES OF ESSENTIAL DUTIES

• Train new managers on all aspects of their jobs and job assignments
• Maintain operating plans in assigned account
• Maintain accurate records for new hires within the training matrix
• Provide written job assignments for all managers assigned
• Assist service managers with timekeeping in the timekeeping system
• Place and approve orders through the supply ordering system
• Conduct internal audits, reporting findings to service managers weekly
• Provide excellent interpersonal skills while interacting with customers
• Create standardized work assignments by utilizing self-directed teams or individual job assignments
• Establish best practices for equipment use
• Perform quality and safety inspections of the facility, buildings, and equipment, and submit documented reports
• Interpret and implement quality assurance standards
• Provide excellent leadership to assigned managers
• Possess applicable computer and smartphone skills for emailing, placing orders, etc.
• Maintain familiarity with all equipment and supplies required to perform assigned tasks
• Other duties as assigned

KNOWLEDGE, SKILLS AND ABILITIES

• Considerable knowledge of loss prevention practices, procedures, and techniques used in varied employment situations and equipment operations
• Considerable knowledge of standard safety equipment and safe driving methods applicable to varied types of vehicle operations and work areas
• Knowledge of accident claims reporting and investigations
• Ability to carry out complex oral and written instructions
• Ability to express ideas clearly and concisely, both verbally and in writing, to groups and individuals
• Ability to deal effectively and persuasively with employees, supervisors, managers, vendors, and executive leadership
• Knowledge of OSHA requirements
• Ability to learn and follow the corrective discipline process
• Other duties as assigned

MINIMUM REQUIREMENTS

• Bilingual in English and Spanish/Creole is an advantage but not required
• Valid state-issued driver's license
• 3–5 years of industry experience
• 3–5 years of supervisor/manager experience
• 3–5 years of P&L knowledge and experience

PHYSICAL DEMANDS

• Must have the use of sensory skills to effectively communicate and interact with other employees and the public via telephone and personal contact
• Physical capability to effectively use and operate various items of office equipment, including but not limited to computer, calculator, copier, and fax machine
• Ability to operate various floor care machines such as auto scrubber, burnisher, chariot-style floor scrubber, carpet maintainer, and extractor
• Ability to lift, move, or carry 45–50 pounds
• Some standing, walking, moving, climbing, carrying, bending, or kneeling
• Some reaching, sitting, standing, pushing, pulling, crawling, and handling
• Must be able to access a variety of work sites to perform duties

SUPERVISION RECEIVED

General supervision is received from the Senior Director of Operations, who confers on difficult problems and reviews completed work for quality of professional results. Tasks are usually performed under little direct supervision, allowing for the use of independent judgment.

SUPERVISION EXERCISED

Supervision is exercised over all assigned employees within the assigned account.

EQUAL OPPORTUNITY EMPLOYER

We are an Equal Opportunity Employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity, or any other factor protected by applicable federal, state, or local laws.

Our commitment to quality service and performance begins with attracting the most qualified employees and cleaning professionals who wish to work alongside leaders in the building maintenance field. With support and recognition from co-workers and management, employees have the opportunity to attain the highest level of professional achievement and personal satisfaction in a dynamic and collaborative environment.

Pay: $50,000.00 - $55,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Flexible schedule
• Flexible spending account
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person

Salary : $50,000 - $55,000