IT Site Support Specialist

Description

This role focuses on providing hands-on desktop and end-user technical support in a fast-paced environment. The ideal candidate has strong troubleshooting skills, a customer-first mindset, and the ability to resolve common hardware and software issues efficiently.

Key Responsibilities

• Troubleshoot PC hardware issues, including monitors, keyboards, mice, RF scanners, and other peripheral devices
• Support mobile devices such as smartphones and tablets (iOS/iPadOS)
• Install, configure, and maintain hardware and software
• Provide basic network connectivity troubleshooting during outages and escalate when necessary
• Deliver timely, professional technical support to end users in person and remotely

Customer Service Focus

Customer service is critical to success in this role. The ideal candidate is patient, respectful, and able to guide users through technical issues in a positive and professional manner.

Required Skills

• Desktop and help desk support
• Windows 10 and Windows 11
• Hardware and software troubleshooting
• Active Directory (basic user account support)
• Technical and IT support
• Strong customer service skills

Preferred (Nice to Have) Skills

• SCCM for software deployment
• Experience with Symantec Endpoint Protection (cloud-based)
• Experience with Acronis backup software

Job Type & Location

This is a Contract position based out of Asheville, NC.

The pay range for this position is $20.00 - $25.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Asheville,NC.

This position is anticipated to close on Apr 22, 2026.

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.