IT Desktop Support Specialist (Contract to Hire)

Local San Antonio large employer seeks Desktop Support Specialist who’s responsible for providing first level support for all IT support requests.

This includes hardware and software troubleshooting as well as recording, tracking and following up on the status of assigned IT support ticket.

The position entails explaining technical issues in non-technical terms, assisting customers with overcoming their computer challenges and providing best in class service and support. This position is also expected to help identify improvement opportunities for service and to participate in team efforts to optimize service improvements.

Essential Duties and Responsibilities

• Respond to service calls to troubleshoot the nature of reported problems and taking necessary steps to resolve those problems.
• Oversight of network, servers, PC hardware, software and peripherals.
• Execute hardware, software and network installations and configurations.
• Provides network support by planning activities that effect system operations strategically and responding to system malfunctions quickly in an effort to keep work in process and minimize downtime.
• Support the implementation and maintenance of technology requirements for IT initiatives.
• Performs testing on new systems and modifications to existing systems and evaluates results.
• Coordinate dispatching of work orders to third party vendors for stores outside the home service area.
• Coordinate technology purchases for PCs, monitors and printers as needed.
• Performs company-wide computer software upgrades in an effort to provide users with software that enhances productivity, functionality and/or security and facilitate the transformation to that software.
• Coordinate disposal of obsolete computer equipment.
• Set priorities, demonstrate an appropriate sense of urgency, communicate status and follow through to ensure complete resolution for issues within established service levels.
• Travel to stores within or outside the home service area to provide support, working with customers to solve IT-related issues.
• Adhere to consistent and reliable work schedule.
• Demonstrate ethical business practices and integrity in all interactions.
• Effectively perform duties and responsibilities in a safe manner.
• Other duties as assigned.

Qualifications

• High School Diploma or equivalent required
• Associates Degree in the computer science field or equivalent work experience and/or industry certifications
• Previous IT experience supporting technology solutions in a large-scale, distributed environment
• Valid Driver’s License and acceptable driving record
• Successful completion of pre-employment screening
• Authorization to work in the USA

Equal opportunity employer

Pay: $50,000.00 - $60,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Education:

• Associate (Required)

Experience:

• IT: 2 years (Required)

Ability to Commute:

• San Antonio, TX 78224 (Required)

Work Location: In person

Salary : $50,000 - $60,000