What are the responsibilities and job description for the Field Operations Manager position at Confidential?
The Field Operations Manager will be responsible for adding value to the organization by ensuring effective execution of the core operational duties at the Independent retail locations. This position will be involved in scheduling, staffing and resolving technical issues as well as acting as a single point of contact for any complex issue. The Field Operations Manager offers support and guidance to the Independent sales team with the aim of achieving operational excellence.
Operational Management Activities
- Build a dedicated and experienced field staff that has a focus on growing sales and providing exceptional customer service.
- Set priorities, develop coordinated plans and take strategic action in order to achieve sales and profit performance goals.
- Manage all Independent Sales Team Area Managers
- Coordinate staff schedules, training and onboarding for all the independent field sales staff.
- Oversee daily field activities and build team success through effective communication and leadership.
- Develop improved profitability by evaluating territories and routes, partnering with the management team for consensus, and implementing changes.
- Monitor employee activities and provide feedback, training and guidance where needed.
- Encourage a positive work environment and culture for all employees.
- Implement safety programs and ensure compliance with all safety policies.
- Monitor store performance with sales and budgets; analyze data to identify trends and inform operational decisions, initiatives and activities.
- Research, develop and implement strategies for field training.
- Provide Senior Management with weekly field reports and additional management updates as needed.
- Perform additional job duties as required.
Requirements and Qualifications
- Preferred Bachelor’s degree in business management or a related field
- 10 plus years’ experience in a management position
- 5 plus years’ experience in the grocery business
- Proactive problem solving and critical thinking abilities that adapt to a variety of situations
- Excellent communication, training, collaboration and interpersonal skills
- Ability to negotiate and build productive relationships with customers and employees
- Demonstrate flexibility and organization in managing numerous, competing priorities
- Must have a valid state issued driver’s license and reliable personal transportation
- Daily travel required, must be available for occasional, position dependent overnight travel
- Available to work weekends and/or a variable schedule as required
- Strong computer skills – Outlook, Word, Excel
Eligible for remote work – 1 day per week
Pay: $80,000.00 - $100,000.00 per year
Benefits:
- 401(k)
- 401(k) 6% Match
- Dental insurance
- Employee assistance program
- Employee discount
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Retirement plan
- Vision insurance
Work Location: In person
Salary : $80,000 - $100,000