What are the responsibilities and job description for the Director of Strategic Operations position at Confidential?
About Us
Founded in 2011 and backed by a leading private equity firm, we are redefining what a partnership model means in our industry (healthcare consumer). Our model empowers local operators to maintain their unique identities while gaining the tools, resources, and strategic support to scale successfully. With a presence in 29 states and counting, we’re a lean, entrepreneurial team of operators, investors, and innovators committed to driving disruption in our sector. Our practices consistently outperform industry benchmarks in growth and profitability, fueled by our deep operational expertise and long-term vision.
Strategic Operations Director
Cross-Functional Growth Leader | High-Impact Role
We’re seeking a high-potential leader to join our Strategic Operations team in a role designed to fast-track talent into broader leadership opportunities. Ideal for someone with a background in management consulting, private equity, or corporate strategy, this position offers a rare blend of strategic problem-solving, hands-on operational execution, and direct exposure to executive leadership.
This is not a back-office strategy role—it’s immersive and highly cross-functional. You’ll collaborate directly with regional leaders, the C-suite (including our CEO, COO, and Head of Growth) to launch and lead critical initiatives across our growing national footprint. You’ll work at both the 30,000-foot and in-the-weeds level, with direct accountability for driving measurable improvements in revenue, profitability, and operational performance.
What You’ll Do
- Drive Performance on the Ground: Partner with local managers to implement high-impact operational improvements, optimize revenue levers, and streamline cost structures.
- Operationalize Strategy: Translate executive priorities into actionable plans, ensuring buy-in and execution at the facility level. You will be leveraging financial, operational, and market data to inform business decisions, prioritize initiatives, and influence company-wide strategy.
- Develop and Deploy KPIs: Define success metrics, build dashboards, and coach frontline leaders to adopt a performance-driven culture.
- Lead Cross-Functional Projects: Collaborate with Marketing, Finance, and Clinical Ops to roll out new initiatives, pilot programs, and technology solutions.
- Build Best Practices: Conduct facility assessments, identify bottlenecks, and implement scalable playbooks to enhance performance system-wide.
- Be a Culture Carrier: Foster a collaborative, outcomes-focused environment where teams are aligned around shared goals and continuous improvement.
- Own the Regional P&L: Be accountable for financial performance across your assigned geography, ensuring revenue targets and cost efficiencies are met or exceeded.
What We’re Looking For
- 5–8 years of experience in management consulting, investment banking, private equity, or a high-growth operational role
- Proven ability to translate data into action and drive change in complex environments
- Strong financial acumen and comfort with Excel modeling and PowerPoint storytelling
- High EQ and ability to build trust with diverse stakeholders, from clinic staff to senior executives
- Bias toward action, with a willingness to roll up your sleeves and operate in ambiguity
- MBA preferred, but not required for exceptional candidates
Why Join Us
This is a launchpad role for future senior leadership—designed to give you exposure, responsibility, and a steep learning curve in a fast-growing, PE-backed environment. You’ll help shape the next phase of our growth story while building a deep, hands-on understanding of how to run and scale a multi-site business.