Customer Support Specialist

Description

Primary Responsibilities

• Perform duties related to overall customer service and account management: logistics, contract management, and customer relations

• Effectively manage a large amount of written communication and data while complying with internal and external process.

• Process customer repair orders and quotes in accordance with Standard Work procedures, and when required, redirect queries to appropriate department or personnel.

• Coordinate and create documentation of receipt and repair of equipment necessary to comply with federal policies and current procedures.

• Utilize enterprise system (SAP) to input or extract repair/material data.

• Assists in interface with intra-company departments relative to warranty, credit, billing, etc.

• Maintain knowledge of the organization and products to provide the appropriate information and support to customers.

• Consistently document customer service needs to identify patterns and maintain quality.

• Position can require consistent movement. Tasks can include boxing and unboxing (up to 15 lbs).

Basic Qualifications

• HS Diploma or AA/AS degree (or other 2-year post high school training) with a minimum of 4 years of relevant experience

• OR In the absence of a HS diploma, GED or AA/AS degree, 6 years of relevant experience is required

• Must be a U.S. Person/Permanent Resident “Green Card” holder

• Previous experience working in a customer-facing role

• Able to communicate professionally and effectively, both in writing and verbally to internal and external customers

• Strong email and MS office software skills

Preferred Qualifications

• SAP experience

Skills

Customer service, Customer support, Support, Troubleshooting, sap

Top Skills Details

Customer service,Customer support,Support,Troubleshooting

Additional Skills & Qualifications

Primary Responsibilities

• Perform duties related to overall customer service and account management: logistics, contract management, and customer relations

• Effectively manage a large amount of written communication and data while complying with internal and external process.

• Process customer repair orders and quotes in accordance with Standard Work procedures, and when required, redirect queries to appropriate department or personnel.

• Coordinate and create documentation of receipt and repair of equipment necessary to comply with federal policies and current procedures.

• Utilize enterprise system (SAP) to input or extract repair/material data.

• Assists in interface with intra-company departments relative to warranty, credit, billing, etc.

• Maintain knowledge of the organization and products to provide the appropriate information and support to customers.

• Consistently document customer service needs to identify patterns and maintain quality.

• Position can require consistent movement. Tasks can include boxing and unboxing (up to 15 lbs).

Basic Qualifications

• HS Diploma or AA/AS degree (or other 2-year post high school training) with a minimum of 4 years of relevant experience

• OR In the absence of a HS diploma, GED or AA/AS degree, 6 years of relevant experience is required

• Must be a U.S. Person/Permanent Resident

• Previous experience working in a customer-facing role

• Able to communicate professionally and effectively, both in writing and verbally to internal and external customers

• Strong email and MS office software skills

Preferred Qualifications

• SAP experience

Experience Level

Intermediate Level

Eligibility requirements apply to some benefits and may depend on your job

      classification and length of employment. Benefits are subject to change and may be

      subject to specific elections, plan, or program terms. If eligible, the benefits

      available for this temporary role may include the following:

      • Medical, dental & vision

      • Critical Illness, Accident, and Hospital

      • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available

      • Life Insurance (Voluntary Life & AD&D for the employee and dependents)

      • Short and long-term disability

      • Health Spending Account (HSA)

      • Transportation benefits

      • Employee Assistance Program

      • Time Off/Leave (PTO, Vacation or Sick Leave)

This is a Contract position based out of Wichita, KS.

The pay range for this position is $15.00 - $18.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Wichita,KS.

This position is anticipated to close on Apr 13, 2026.

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.