What are the responsibilities and job description for the Customer Service Representative position at Confidential?
Reno, NV | Full-Time | $23–$25/hr
About Us
We’re a nationwide company that grows every year. Our Reno location sources, distributes and manufactures electrical and solar equipment for the contractors and developers building some of the largest energy projects in the country. Our customer service team is the front line, and we’re looking for people who treat every day like game day.
The Role
You’ll own customer accounts from the first quote to the final delivery. Customers will count on you for fast answers, accurate orders and projects that stay on schedule. When you do it well, our customers win and so do we.
What You’ll Do
- Manage customer accounts from quote to delivery: answer questions, solve problems and keep projects moving
- Handle multiple customers, deadlines and manufacturers at once without dropping the ball
- Work with sales, estimating and our manufacturers to get customers the right solution, fast
- Spot problems before the customer does, and fix them
- Keep orders, records and communication accurate, because details matter on large projects
Who Wins Here
- Bachelor’s degree and 2–3 years of work experience (customer service, sales, operations, or similar)
- A competitive background: college athletics, club sports, chess, debate, robotics, esports. If you’ve trained, competed, and hated losing, we want to hear about it
- You show up for the team
- You prioritize under pressure, communicate clearly, and follow through
- Coachable, hardworking, and accountable. You show up for the team
- Electrical or solar knowledge is a plus, not a requirement. We’ll teach you the industry
Why Join Us
- A real growth path: we promote from within, and this role leads into estimating and sales
- A growing industry: work on energy projects that matter
- Full benefits: health, dental and vision insurance; 401(k); paid time off
- Relocation assistance for the right candidate
- Referral program
To apply: submit your resume and answer one question: Tell us about a time you competed at something and what it taught you.
Pay: $23.00 - $25.00 per hour
Expected hours: 40.0 per week
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Referral program
- Relocation assistance
- Vision insurance
Education:
- Bachelor's (Required)
Experience:
- Military: 4 years (Preferred)
Work Location: In person
Salary : $23 - $25