Customer Service Representative - Inside Sales

Position Overview: The Customer Service Representative (CSR) is responsible for delivering high-quality, consistent, and efficient service to customers through daily interaction with clients, sales representatives, production teams, and internal departments. This role supports the National Account Sales Team and requires a strong understanding of production processes to ensure accurate and timely communication. The CSR will manage customer orders, resolve issues, and provide technical support while maintaining detailed records. A commitment to customer satisfaction and the ability to thrive in a fast-paced environment are essential.

Responsibilities: 

·   Provide timely and accurate information about customer order status and product inquiries

·    Process customer orders, changes, and returns according to department policies ·    Coordinate with accounts receivable to resolve payment disputes ·    Deliver feedback to the company regarding service failures or customer concerns ·    Partner with Sales Representatives to exceed customer service expectations ·    Prioritize a fluctuating workload and manage multiple accounts ·    Communicate with clients and sales representatives via phone, email, and memos ·    Place purchase orders, secure delivery dates, and monitor vendor billing for outside fabrication ·    Purchase print plates and die boards according to specifications ·    Create product designs, price quotes, print cards, and box diagrams ·    Handle customer complaints and coordinate timely deliveries ·    Monitor market conditions, product innovations, and competitor activity ·    Prepare sales reports, maintain records, and file expense reports ·    Obtain credit information for prospective customers ·    Perform other duties as assigned  

Qualifications:

·    High school diploma required; Associate or Bachelor’s degree preferred ·    Minimum of one year in a customer service environment ·    Strong customer orientation and commitment to service excellence ·    Superior organizational and time management skills ·    Excellent verbal and written communication skills ·    Exceptional interpersonal skills and ability to interact across all levels of the company ·    Self-starter with the ability to work independently ·    High attention to detail and strong problem-solving skills ·    Proficiency in Microsoft Office; previous data entry experience required ·    Experience in a manufacturing environment preferred ·    Ability to manage multiple tasks in a fast-paced, team-based environment

 

Compensation & Benefits: In addition to a competitive wage, the selected candidate will enjoy a comprehensive benefit package including medical, dental, vision, prescription drug, wellness programs, STD, LTD, life insurance, company matching 401(k) and pension. Green Bay Packaging benefits may vary by position or division.

Company Overview: Started in 1933, Green Bay Packaging Inc. is a family-owned, vertically integrated company consisting of corrugated container plants, a folding carton facility, recycled and virgin containerboard mills, pressure-sensitive label roll stock plants, timberlands, a paper slitting operation, and a sawmill facility. Headquartered in Green Bay, WI, Green Bay Packaging Inc. employs over 5,000 team members and operates more than 40 facilities in 16 states. Green Bay Packaging is committed to innovative product development, sustainable forestry practices, and emphasizes safety, quality, and continuous improvement. For more information, visit gbp.com.

Equal Opportunity Employer
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