Clinical Technician / Customer Service Representative

The Role

Join our branch as a Clinical Technician/CSR supporting Respiratory Therapists and patients. You’ll split your time between in‑branch customer service and (after training and conversion) on‑site equipment setup at hospitals, assisted living facilities, and patient homes. You’ll educate patients and caregivers on how equipment works, troubleshoot issues, and ensure documentation is complete and compliant.

Schedule: Mon–Fri, 8:00 AM–5:00 PM (1‑hour lunch)

Travel: Local, company vehicle provided once direct (1–2 hours max on travel days)

What You’ll Do

In‑Branch (CSR)

• Answer inbound calls, place outbound follow‑ups, and respond to email in a timely, professional manner
• Create orders, verify information from referrals, and schedule patient equipment deliveries per physician orders
• Process orders, route inquiries appropriately, and complete callbacks to ensure resolution
• Maintain accurate records and complete company/insurance/government forms (delivery tickets, safety checklists, instruction/cleaning forms, patient booklet receipts, etc.)

Field (Clinical Technician) (after training/once direct)

• Set up, instruct, and troubleshoot respiratory equipment (CPAP, BiPAP, oxygen, nebulizers, etc.) for patients and caregivers
• Explain financial responsibility (patient vs. insurance) and basic insurance concepts in plain language
• Provide hands‑on demonstrations, answer “how it works” questions, and escalate clinical matters to RTs as appropriate
• Deliver empathetic, patient‑centered service with professionalism and patience

Training & Support

• Hands‑on, management‑led training (approx. 1 month) on medical equipment and internal systems
• Ongoing coaching from Respiratory Therapists, Program Managers, and branch leadership
• You do not need prior medical equipment experience—we will teach you

Must‑Have Qualifications

• 1–3 years of office‑based customer service/administrative experience in medical, insurance, or office/clinic settings
• Medical or clinical exposure (e.g., Medical Assistant, CNA, insurance verification, clinic front desk)
• Direct one‑on‑one customer interaction experience
• Confident, clear communicator—able to explain equipment operation, troubleshoot basic issues, and outline patient vs. insurance financial responsibility
• Technical aptitude and attention to detail; comfortable learning new systems
• Demonstrated empathy and patience working with customers

Physical Demands

• Lift up to 50 lbs.
• Safely assist patients to a seated position, as needed

Job Type & Location

This is a Contract to Hire position based out of New Berlin, WI.

The pay range for this position is $19.00 - $20.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in New Berlin,WI.

This position is anticipated to close on Apr 14, 2026.

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.