What are the responsibilities and job description for the Client Support Associate position at Confidential?
Our company is a well-renowned customer acquisition, customer support, and business development service provider across the area. We firmly believe that personalized client and customer interactions bring a world of possibilities, brand loyalty, increased sales revenue, and customer retention. Our Client Support Associate is the heart of what we do for our clients!
The main goal of our Client Support Associate is to ensure excellent customer service standards, appropriately and accurately answer inquiries, and complete sales / contract transactions to those inquiring customers. Our Client Support Associate thinks fast on their feet, possesses contagious energy, and maintains a high level of confidence in their knowledge and expertise with people.
Client Support Associate Core Responsibilities:
- Participate in engaging, hands-on sales presentations aimed at identifying each customer's needs and recommending individualized products and services to meet their needs
- Sustain and maintain relationships with all customer accounts based on trust and loyalty
- Be an expert in all product and service offerings, to better ensure appropriate customer support in handling questions and concerns
- Keep a spotless record of client and customer interactions and maintain records in accordance with company policy using our CRM software
- Work cohesively with other Client Support Associate s and other internal team members to ensure all goals are met
Character Traits of our Next Client Support Associate
- Initiative: ethical, optimistic, adaptable, self-starter
- Organization Skills: attention to detail, time management, self-management
- Learning: student mentality, learning attitude, learns from other Client Support Associate s
- People Skills: professional, exemplary written and verbal, customer focused
Experience and Education Requirements We ask our Client Support Associate to have:
- A High School Diploma or GED equivalent is a must
- 1 years of experience is highly recommended, but not required
- Confident in an entry-level position and a learning environment with mentorship from other Client Support Associate s and upper-level management
- Experience in a hospitality, warehouse, or team-focused environment is highly desirable
- Comfortability in a fast-paced environment
Job Type: Full-time
Pay: $950.00 - $1,600.00 per week
Benefits:
- Professional development assistance
Work Location: In person
Salary : $950 - $1,600