Center Manager

Job Summary:

We are seeking a highly organized, proactive, and compassionate Clinic Manager to oversee the day-to-day administrative and clinical operations of our ABA Therapy Clinic. This role is pivotal in ensuring a smooth, efficient, and supportive environment for clients, families, and staff alike. The ideal candidate is a hands-on leader who thrives in a dynamic setting, with a strong background in healthcare or behavioral services operations.

Key Responsibilities:

• Oversee and ensure smooth daily operations of the clinic.
• Manage inventory, supply purchasing, staff scheduling, and resource allocation.
• Assist with hiring, training, and onboarding of new clinical and administrative staff.
• Serve as the primary liaison for parents, staff, vendors, and administrative leadership.
• Provide direct Registered Behavior Technician (RBT) services as needed.
• Support community outreach initiatives and assist with local marketing efforts.
• Monitor clinic budget, track expenses, and review financial performance with corporate partners.
• Ensure all therapists’ certifications, licensures, and training requirements are current and documented.
• Uphold strict HIPAA compliance across all clinic operations and staff communications.
• Maintain knowledge of emergency protocols and lead staff training on safety procedures.
• Receive and address client feedback with professionalism and confidentiality.
• Coordinate with property managers and vendors for facility needs, including cleaning and maintenance.
• Lead employee engagement and retention efforts, including recognition programs and regular staff check-ins.
• Perform other administrative or clinical tasks as assigned.

Qualifications:

• Associate’s or Bachelor’s degree in Healthcare Administration, Psychology, Business, or related field preferred.
• Certification as an RBT required or willingness to obtain.
• 2 years of experience in a clinic or healthcare operations, preferably in a behavioral health or pediatric setting.
• Strong leadership, communication, and problem-solving skills.
• Proficiency in scheduling systems, EMRs, and Microsoft Office Suite.
• Exceptional organizational skills and attention to detail.
• Ability to manage multiple priorities in a fast-paced environment.

Preferred Qualifications:

• Previous experience managing a behavioral health or ABA therapy clinic.
• Familiarity with insurance billing and authorizations is a plus.
• Bilingual abilities are a plus.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience:

• Applied behavior analysis: 2 years (Preferred)

License/Certification:

• RBT Certification (Preferred)

Work Location: In person