What are the responsibilities and job description for the Casual, Food Service Host, UPMC Hanover. position at Confidential?
Shift: 11AM to 7:30PM, 7:30AM to 4PM, 4PM to 7:30PM; rotating weekends/holidays.
Responsible for ensuring guest satisfaction with food service utilizing customer service skills. Delivers and serves nutritionally appropriate and attractive meals in a timely manner. Practices appropriate food handling techniques and food safety procedures in all aspects of job.
Responsibilities:
- Adheres to hand hygiene and infection control procedures on a consistent basis when interacting with customers.
- Adheres to department procedures regarding the operation of all food service equipment.
- Communicates customer complaints and concerns effectively with other health care team members.
- Performs sanitation for assigned work area in accordance with departmental procedures and health department guidelines.
- Serves patient meal tray using the designated department script, to include proper patient identification.
- Distributes and collects menus from patients; obtains selected menus from patients according to departmental procedures.
- Displays customer service skills when responding to meal service requests, resulting in a satisfied customer.
- Serves meals within established timeframes, adhering to departmental standards for appearance, food quality, and temperature control.
Work permit required if under 18 years old.
Preferences:
- Prior customer service experience
- Prior food service experience
Licensure, Certifications, and Clearances:
- Act 34
UPMC is an Equal Opportunity Employer/Disability/Veteran