What are the responsibilities and job description for the Administrative Coordinator position at Confidential?
Responsibilities:
- Daily scheduling of service technicians to customer properties throughout the valley.
- Contact customers to schedule approved work, providing instructions for any special notices needed
- Utilize Scheduling Portal to assign shifts, including all instructions to technicians, uploading any needed reports or work orders, etc.
- Assist with data entry and record keeping, including entries in the CRM
- Support all members of Management
- Answer phone calls and direct inquiries to the appropriate person or department
- Assess service tickets for any missing information or if additional service is required
- Other duties as assigned
Skills:
- Proficient in electronic file management
- Previous experience scheduling in a service industry
- Knowledge of basic CRMs (Salesforce, HubSpot, ZoHo for example)
- Strong customer service skills with the ability to handle customer inquiries or complaints
- Computer literacy with proficiency in Microsoft Office Suite (Word, Excel)
- Excellent organizational and time management skills
- Ability to multitask and prioritize tasks effectively
- Strong attention to detail and accuracy in work
- Strong written and verbal communication skills
Note: This job description is intended to provide a general overview of the position. It is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the role.
Job Type: Full-time
Pay: $23.00 - $27.00 per hour
Expected hours: No less than 40 per week
Benefits:
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Experience:
- Scheduling: 5 years (Preferred)
- CRM software: 5 years (Preferred)
Work Location: Remote
Salary : $23 - $27