Office Manager / EE Engagement Assistant

A prestigious luxury brand is seeking a polished and service-oriented Workplace Experience & Office Manager to oversee front-of-house operations, workplace services, employee engagement initiatives, and vendor management within a corporate office environment.

This highly visible role serves as the face of the office and is responsible for creating an elevated employee and visitor experience while ensuring operational excellence across facilities, reception, workplace services, and internal events.

This position requires five days per week onsite in New York City. Luxury retail, hospitality, or premium brand experience is strongly preferred.

Key Responsibilities

Front Desk & Workplace Experience

• Serve as the primary point of contact for employees, visitors, candidates, and external partners.
• Manage reception and front-of-house operations, ensuring a professional and welcoming environment.
• Coordinate visitor arrivals, conference room scheduling, deliveries, mail, and office communications.
• Maintain exceptional workplace standards throughout the office.

Office Operations & Facilities

• Oversee day-to-day office operations and workplace services.
• Partner with building management regarding maintenance, repairs, and office needs.
• Manage office supplies, equipment, seating arrangements, and workplace resources.
• Ensure shared spaces remain organized, functional, and representative of a luxury environment.

Vendor Management & Procurement

• Manage relationships with office service providers, catering partners, facilities vendors, and external suppliers.
• Source vendors, obtain competitive proposals, and negotiate services.
• Monitor invoices, budgets, and vendor performance.
• Ensure vendors consistently deliver a high level of service and quality.

Employee Engagement & Internal Events

• Support employee engagement initiatives and workplace culture programs.
• Coordinate internal events, meetings, celebrations, and office activations.
• Partner with HR and business leaders to execute employee experience programs.
• Manage event logistics from planning through execution.

Administrative Support

• Coordinate interview logistics and candidate visits.
• Support onboarding activities for corporate employees.
• Assist with cross-functional projects and office-related initiatives.
• Provide operational support for special events and leadership meetings.

Qualifications

• 3 years of experience in office management, workplace experience, reception management, hospitality, luxury retail, or related environments.
• Prior luxury retail, luxury hospitality, premium consumer brand, or high-end corporate experience required.
• Experience managing vendors, budgets, and facilities-related services.
• Strong employee engagement, event coordination, and workplace culture experience.
• Exceptional communication and interpersonal skills.
• Highly organized with strong attention to detail.
• Proficiency in Microsoft Office Suite.
• Ability to thrive in a fast-paced, highly collaborative environment.

Compensation & Benefits

Competitive salary, comprehensive benefits package, bonus eligibility, and opportunities for career growth within a dynamic luxury organization.