Manager - Quality Assurance & Regulatory Affairs

Job Description

Position: Manager – Quality Assurance & Regulatory Affairs

Position Reports to: Head of Operations / COO

Department: Operations

Location: NYC, Hudson Yards

Job Type: Hybrid – 3 days onsite, 2 days remote

Role Summary:

The QA/RA Manager plays a critical role in ensuring product quality, safety and regulatory compliance across our product portfolio.

This is a hands-on position suited to someone who thrives in a fast-paced, entrepreneurial CPG environment.

You will drive compliance with U.S. and international requirements while enabling innovation, speed-to-market, and consumer trust.

The role spans supplier quality, product testing, labelling/claims review and regulatory submissions.

Key Responsibilities

Quality Assurance

• Develop and maintain a scalable Quality Management System (QMS) tailored for a lean, growth-stage CPG business.
• Oversee supplier and co-manufacturer quality, including audits, corrective actions and continuous improvement.
• Manage product testing programs (specifications, stability, safety and shelf-life monitoring).
• Lead complaint management, recall readiness and CAPA processes.
• Promote a culture of quality across the business, providing training and guidance to cross-functional teams.

Regulatory Affairs

• Ensure compliance with relevant FDA, FTC, EU and global CPG/sexual wellness regulations.
• Oversee product registrations, technical files, and documentation to support market entry.
• Manage labelling and packaging compliance, ensuring accurate claims substantiation and regulatory alignment.
• Monitor regulatory trends and advise leadership on emerging risks and opportunities.
• Partner with R&D, Marketing, Supply Chain and Legal to enable compliant innovation and launches.

Qualifications and Skills

Required

• Bachelor’s degree in Life Sciences, Chemistry, Engineering, or related field.
• 5 years’ experience in QA and/or RA within CPG, personal care, consumer health, or adjacent categories.
• Strong working knowledge of FDA, FTC and EU consumer product regulations.
• Hands-on experience with supplier quality management, product testing, and regulatory documentation.
• Ability to thrive in a lean, entrepreneurial, fast-growth environment.
• Excellent communication skills and cross-functional collaboration.

Preferred

• Advanced degree or Regulatory Affairs Certification (RAC).
• Experience with medical devices, cosmetics, or OTC categories.
• Familiarity with claims substantiation, digital commerce compliance and ethical marketing standards.

The above job description is intended to describe the general content, identify the essential functions of, and requirements for the performance of this job.

It is not to be construed as an exhaustive statement of duties, responsibilities or requirements. Company retains the right to modify these duties as required.