Information Technology Support Administrator

**Company Overview:**

Well-established company located in Miami, celebrating 50 years of operation. Is currently seeking an onsite IT Help Desk Administrator who is proficient in TCP/IP, LAN/WAN, and network diagnostics. The ideal candidate should be familiar with firewall configuration and VPN support, as well as have experience in Windows environments and excellent troubleshooting skills.

**Summary:**

The IT Help Desk Administrator plays a crucial role in ensuring the efficiency, security, and optimization of our on-premises technology environment. This position involves overseeing a wide range of systems, including local area networks (LAN), internet connectivity, hardware provisioning, end-user devices, printers, handheld communication devices, security systems, and all other network-connected peripherals. The individual in this role is responsible for maintaining the stability and integrity of essential voice, data, and video services across all company locations.

**Essential Duties and Responsibilities:**

**General Responsibilities:**

- Provide comprehensive training to end users and deliver timely technical support for various physical infrastructure systems.

- Monitor compliance with internal company policies, safety regulations, and ISO 9001:2015 standards to ensure that operational practices align with industry benchmarks.

- Maintain proactive communication with IT leadership and management, promptly addressing any emerging issues or necessary changes.

**Physical Infrastructure Management:**

- Maintain and troubleshoot all on-site computer hardware, printers, handheld radios, and network-connected peripherals to ensure seamless operations.

- Administer essential LAN/WAN network equipment, including switches, routers, and access points.

**Benefits:**

The company offers 100% coverage of healthcare insurance for employees and their family members.