What are the responsibilities and job description for the Information Technology Help Desk Manager position at Confidential Jobs?
Lead desktop operations and a technical support team. This role will ensure systems run securely, efficiently, and in alignment with company standards.
Key Responsibilities:
- Oversee desktop setup, maintenance, and upgrades across multiple locations.
- Lead and mentor a support team to provide timely issue resolution.
- Maintain system security, compliance, and documentation.
- Partner with vendors to manage hardware and software procurement.
- Generate performance and system health reports for leadership review.
Ideal Candidate:
- 5 years of IT support experience, including supervisory responsibility.
- Strong knowledge of Windows environments, endpoint management, and security protocols.
- Excellent troubleshooting, leadership, and communication skills.
