What are the responsibilities and job description for the Customer Service Representative position at Confidential Jobs?
Responsibilities and Qualifications:
• Receive inbound calls; calls may involve claims status, eligibility, and benefit information; proficient computer skills required. Will take both Member and Provider calls. Will be trained on the Avaya system.
• Bilingual Spanish-speaking candidates are welcome and encouraged to apply
• This is a high-energy role and requires individuals who can adapt to changes quickly
• Will work in a fast-paced environment
• Must have empathy and the ability to control conversation/call
• High school/GED required
• Must have customer service experience
• Call center experience preferred (this is a high call volume position) (Preferred - Health Insurance Call Center Experience)
• Soft skills are very important to this role and require a level of professionalism and caring.