Store Manager

Responsabilities:

• Promote and monitor quality customer service through on-the-job training and by acting as a positive role model.
• Recruit, develop, and motivate the sales team.
• Provide oversight, guidance, direction, and involvement in the daily operations of the store and stockroom.
• Ensure effective transaction procedures are followed, including managing daily transaction reconciliation and reporting.
• Oversee merchandise receiving and store inventory replenishment.
• Ensure compliance with US Customs and local Airport regulations, as well as OSHA-established safety regulations.
• Maintain a good rapport with US Customs, Airport Management, Business Partners, Product Vendors, and other business-related entities.
• Secure company assets by consistently monitoring inventory variances and controlling operating costs.
• Develop, implement, and enforce policies, procedures, and processes designed to increase sales, decrease costs, and maintain customer service standards.
• Oversee visual merchandising, inventory control, loss prevention, shipping & receiving, and human resources.
• Provide on-going performance counseling to employees and use appropriate progressive disciplinary procedures when necessary.

Qualifications:

• Minimum 5-8 years of multi-unit retail management
• Bachelor’s Degree in Business Administration or related field
• Superior written and verbal communication skills, leadership, and organizational skills
• Ability to deal with stressful situations in a diplomatic and professional manner
• Demonstrate understanding of company standards and practices related to retail operations, including cash and inventory control, merchandise handling, visual merchandising, and shrink management
• Excellent customer service skills
• Ability to hire, train, and empower employees effectively
• Strong retail merchandising background
• Proficiency with Microsoft Office Suite (intermediate Excel skills)
• US Customs experience/knowledge preferable
• Airport-business experience/knowledge preferable
• Ability to multi-task in a fast-paced work environment and meet deadlines
• Frequently required to stand, walk, stoop, kneel, crouch or crawl
• Must be flexible to work irregular hours including weekends and holidays