Patient Financial Coordinator

Job Type: Full-time
Work Location: In person

Overview

We are seeking a detail‑oriented, compassionate, and motivated Patient Financial Coordinator to join our team. In this role, you will support patients who need assistance understanding and resolving their financial responsibilities related to their care. The ideal candidate will bring a strong foundation in medical billing, insurance follow‑up, and patient financial counseling, with the ability to confidently interpret ERAs and EOBs.

This position plays a key role in ensuring a positive patient experience by helping individuals understand their benefits, navigate billing concerns, and resolve balances in a professional, empathetic, and solution‑focused manner.

Key Responsibilities

• Manage the full spectrum of patient accounts receivable, including timely resolution of outstanding balances.
• Conduct outbound and inbound phone communication with patients regarding account status, insurance issues, and payment options.
• Review and audit patient accounts for accuracy, correcting discrepancies and identifying necessary adjustments.
• Interpret ERAs and EOBs to accurately identify processing errors, underpayments, and denial reasons.
• Establish, monitor, and maintain payment plans when appropriate.
• Provide clear, respectful financial counseling to help patients understand their insurance coverage, copays, coinsurance, and deductibles.
• Identify and report insurance processing errors or trends impacting collections.
• Maintain organized, compliant documentation of all communications, account actions, and collection activities.
• Collaborate with billing staff, front desk teams, and providers to ensure smooth and accurate account resolution.

Qualifications

• Minimum of 2 years’ experience in a medical office, billing, AR, or front desk setting preferred.
• Strong knowledge of medical billing, insurance terminology, and collection workflows.
• Experience working with patient collections, financial counseling, or AR follow-up is highly desirable.
• Ability to communicate professionally and compassionately with patients, providers, and internal teams.
• Exceptional attention to detail, accuracy, and organizational skills.
• Proficiency with EHR and medical billing systems; experience with eClinicalWorks (eCW) is a major plus.
• High school diploma required; additional billing or healthcare administration coursework is beneficial.

Benefits

• 401(k)
• Health insurance
• Dental insurance
• Vision insurance
• Life insurance
• Paid time off

Why Join Us?

If you are passionate about supporting patients, ensuring billing transparency, and playing a critical role in the financial operations of an outpatient medical practice, we encourage you to apply. This is a rewarding opportunity to make a meaningful impact while growing your skills in a supportive and patient‑centered environment.

Job Type: Full-time

Pay: $23.00 - $25.00 per hour

Benefits:

• 401(k)
• Health insurance
• Paid time off

Work Location: In person

Salary : $23 - $25