What are the responsibilities and job description for the Technical Support Representative position at Conexon?
Description
The Technical Support Representative will work in a fast-paced in person call center environment providing general support to subscribers of some of the most advanced fiber to the home networks in the world. This representative will take incoming calls or emails from customers and offer resolutions by analyzing, troubleshooting and resolving technical issues. We are looking for a talented technical support representative to join our dedicated team and provide the exceptional customer service that is the foundation of our growing company. You can enjoy the satisfaction of using your skills to help people while working in a positive and encouraging office environment.
Requirements
Responsibilities and Essential Job Functions:
- Provide daily support to Conexon clients via phone, email, or chat.
- Communicate clearly and effectively with end users, colleagues, and management to quickly resolve issues and ensure customer satisfaction.
- Interact and coordinate with other departments to resolve customer issues with the ability to determine further action or final completion on customer cases received.
- Quickly identify problems, form solutions, and execute step-by-step troubleshooting procedures.
- Collaborate with technical staff and clients to establish goals and objectives for system improvements and upgrades.
- Perform other duties as assigned to fulfill the objectives of this position.
Job Skills and Qualifications:
Required
- High school diploma or equivalent required
- Excellent customer service and problem-solving skills
- Detail oriented individual
- Strong communication skills and ability to remain calm and professional in all circumstances
- Ability to multitask between systems and adapt to change
- Must be able to work independently and with a team
- Analytical thinker with technical aptitude
Preferred
- Associate Degree or higher
- Telecom industry experience a plus
- Previous customer service/or technical support experience
Physical Requirements:
Normal office conditions, some irregular hours may be required. Majority of time spent on the computer and phone.
We are currently hiring for the following shifts:
Friday-Monday 10pm-9am
Thursday-Sunday 10am-9pm
Friday-Monday 10am-9pm
