What are the responsibilities and job description for the Director, Digital Workplace Services (IT Infrastructure) position at Conexess Group?
Director, Digital Workplace Service (IT Infrastructure)
We are seeking an experienced Director of Digital Workplace Services to lead the strategy, delivery, and operations of modern workplace technologies and global support services. This role is responsible for creating a seamless, secure, and productive digital experience for employees across the organization. The ideal candidate will combine technical expertise with strong leadership and customer centric skills to drive innovation, optimize support models, and ensure high levels of customer satisfaction.
Key Responsibilities:
We are seeking an experienced Director of Digital Workplace Services to lead the strategy, delivery, and operations of modern workplace technologies and global support services. This role is responsible for creating a seamless, secure, and productive digital experience for employees across the organization. The ideal candidate will combine technical expertise with strong leadership and customer centric skills to drive innovation, optimize support models, and ensure high levels of customer satisfaction.
Key Responsibilities:
- Lead the strategy and operations of global digital workplace services, oversee the management of workplace technologies, end-user devices, IT customer support, global PC logistics, and the development and optimization of solutions and support processes.
- Oversee workplace technologies such as Unified Communications (Teams, Zoom), conferencing rooms, Intune, Office 365, AV systems, and related platforms.
- Lead Global ServiceNow platform (ITSM, ITOM, CSM) across IT and company
- Develop and implement streamlined IT support models (both on-site and remote) along with modern IT solutions to proactively resolve technical issues, enhance productivity, and boost customer satisfaction
- Partner with IT stakeholders and external vendors to keep workplace environments up to date and compliant
- Drive continuous improvement initiatives to optimize productivity and monitor customer experience metrics
- Foster a culture of innovation, collaboration, and continuous learning within the team
- Champion user-centric design and accessibility in digital tools and service process.
- Manage relationships with technology vendors and service providers.
- Develop and control budgets for digital workplace initiatives and support operations.
- Foster a culture of innovation, collaboration, and continuous learning.
- 10 years of leadership experience in enterprise IT workplace technologies, global operations, and large-scale IT support teams, including offshore operations and vendor management.
- Experience in leading IT service management and technology modernization for large scale enterprise organizations (15K users)
- Proven track of record in providing secure, reliable, and scalable digital workplace systems and services
- Exceptional leadership, communication, and stakeholder management skills, ability to influence and communicate with executives and stakeholders.
- Bachelor's degree or equivalent experience in Computer Science, Information Technology, Engineering, or related technical field
- Master's Level Degree with a minimum of 10 years of relevant experience OR
- Bachelor's Level Degree with a minimum of 12 years of relevant experience