Customer Success Representative

Job Description

ConEquip Parts is growing—and we’re looking for detail-oriented, high-energy Customer Success Representatives to join our Sanborn, NY team. This role is ideal for someone who thrives on communication, follow-through, and delivering a seamless customer experience.

You’ll play a critical role in supporting our sales team by managing customer communication, providing consistent invoice updates, and ensuring nothing falls through the cracks. If you’re organized, proactive, and fast on the computer, this is your opportunity to make a direct impact on customer satisfaction and retention.

This is not a passive support role. This is a high-activity, communication-driven position where responsiveness, accuracy, and consistency are key to success.

Who You Are

You’re a highly organized and customer-focused professional who takes pride in keeping customers informed and processes running smoothly. You can manage multiple priorities at once while maintaining a high level of accuracy and professionalism.

We’re looking for individuals who are:

• Detail-Oriented – You catch the small things and ensure nothing is missed.
• Proactive – You stay ahead of follow-ups and keep communication flowing.
• Organized – You manage tasks, timelines, and systems with precision.
• Communicative – You provide clear, confident updates across phone, text, and email.
• Reliable – You consistently execute daily responsibilities and meet activity expectations.
• Tech-Savvy – You’re quick and efficient navigating multiple systems and screens.

Core Responsibilities

• Provide end-to-end communication to customers regarding invoice status, ensuring transparency from start to finish
• Execute daily outbound follow-ups via phone, text, and email to maintain engagement and meet activity goals
• Partner closely with Part Specialists to communicate updates and resolve any customer issues quickly
• Complete assigned outbound calls and follow-ups to support the sales process and customer experience
• Prepare and deliver customer quotes to support team goals
• Manage a high volume of daily activities across multiple systems while maintaining accuracy and responsiveness

Qualifications

• Previous experience in customer service, customer success, or a high-volume communication role
• Strong organizational and multitasking abilities in a fast-paced environment
• Excellent verbal and written communication skills
• Proficient in Microsoft Office and comfortable learning new systems quickly
• Ability to navigate multiple screens, systems, and tools simultaneously
• Experience in parts, logistics, or a sales support environment is a plus

Why ConEquip?

Founded in 2008, ConEquip Parts has become a leader in the heavy construction parts industry by blending grit with high standards. Our mission—“A World of Parts with a Personal Touch”—extends to our team culture, where results are rewarded, growth is encouraged, and autonomy is respected.

We were named a Best Place to Work in WNY because we’re serious about employee development, mutual accountability, and shared success.

Apply today if you’re ready to turn your drive into income and your ambition into career growth! Upload your resume on really or send it to Careers@conequip.com

Pay: $18.00 - $25.00 per hour

Benefits:

• 401(k)
• 401(k) 4% Match
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Work Location: In person

Salary : $18 - $25