Account Manager

At Conectiv Supply Chain Solutions (SCS), we specialize in delivering seamless, end-to-end supply chain solutions that propel your business forward. With a strong presence in Guadalajara, Nashville, Memphis, Poland, Australia, and Mexicali, our global capabilities allow us to execute third-party logistics (3PL) solutions with precision and efficiency. We leverage decades of proven expertise to tailor and scale solutions that meet the unique needs of your business, ensuring streamlined operations and exceptional customer satisfaction. Our journey began in the optical disc manufacturing industry, where we honed our skills in precision manufacturing, packaging, and distribution. As the market evolved, so did we. Today, Conectiv is at the forefront of logistics innovation, offering cutting-edge warehousing and transportation solutions that integrate advanced automation and flexible operations. Our team of skilled experts is dedicated to redefining industry standards and pushing the boundaries of what’s possible in supply chain management. From warehousing and fulfillment to complex project management and returns handling, we can provide comprehensive solutions that drive growth and efficiency for your business.

In addition, SCS has successfully optimized its injection molding business and supply chain services by implementing a clear diversification strategy including establishing Vinyl production manufacturing, packaging and distribution in North America as well as expanding and delivering high-impact commercial print solutions.

Mission: Leveraging on their diverse background and expertise, the Executive Leadership Team leads Conectiv’s ambition through engaging all Conectiv Teams across business units and geographies through a journey of innovation, operational excellence, and inclusion. We are dedicated to seamlessly link our clients with their customers and end consumers through a versatile range of manufacturing, distribution, and logistics solutions.

At Conectiv, we believe our growth and innovation will be enhanced with diversity. Therefore, as we expand our realm of possibilities, we are committed to an equitable and inclusive culture that reflects the dynamic world around us. We are continuing to build and maintain working environments where each employee is comfortable being their authentic self and feels respected for who they are. We know great things happen when teams from different backgrounds, geographies, cultures, and human experiences collaborate as such, we’ve engaged employees globally across various departments and positions in organizational committees aimed at propelling the company forward. Three examples of this are our Women’s Leadership Network, Business Ethics Panel, and Communication and Recognition Strategy committees. Check us out at https://www.conectiv-scs.com/.

Job Description

Responsible for supervising and monitoring workflows, providing support to Account Director, implement process enhancements and primary support to client.

Essential Functions

• Manage the relationship with clients as one of the primary points of contact.
• Supervise direct reports; restructure team activities and set performance standard for tasks and roles.
• Develop critical path planning documents that will be utilized with clients in an interactive manner for activities.
• Proactively manage the supply chain to deliver orders on time, communicate order status updates and potential delays to the client
• Identifies & documents issues and concerns, assesses feasible resolutions, presents options, and changes plans as determined.
• Ensures Conectiv and customer partners are operating within the contract and established SLAs.
• Engages in problem solving in an effort to meet customer requirements within time and contractual constraints.
• Restructure team activities to allow for support and back-up coverage.
• Eliminate bottlenecks and single point of failures to keep the account functioning at steady pace.
• Work to avoid escalation by managing issues up front.
• This role has an impact on the company as it has authority to make decisions on work methods which improves productivity and efficiencies.
• This role has an impact on the business in terms of organization strategy in dealing with third party vendors and the work methods used to provide contract agreed practices, pricing and communications for best results.
  

Qualifications

• Bachelor’s degree preferred.
• Minimum 4 years customer service or account management supervising experience is required.
• Independent, self-starter, ability to handle a high volume of work is required.
• Team player with a willingness to support change and growth to improve customer satisfaction and revenue goals
• Must have excellent written and verbal communication skills.
• Must possess leadership skills with peers and management.
• Must be able to multi-task and reprioritize tasks for self and team as necessary.
• Must have knowledge of contract administration, terms and have ability to interpret contracts.
• Ability to professionally interact with all levels of management both internally and clients.
• Strong understanding of order-to-cash flow.
• Strong system knowledge including Excel, Word, PowerPoint, and Outlook.
• Strong problem-solving skills and work ethic.
• Positive, flexible, and proactive approach to all work situations.
  

WE ARE AN EQUAL OPPORTUNITY EMPLOYER

Applicants are considered for employment without regard to race, religion, creed, color, national origin, ancestry, medical condition (including genetic characteristics), mental and/or physical disability or handicap, marital status, sex, age, veteran status, citizenship status, sexual orientation, gender identity, political party preference, political belief, socioeconomic status, familial status, registered domestic partner status, military service, pregnancy, childbirth and related medical conditions and any other characteristic or activity protected by federal, state or local law.