Supervisor FLD Returns

About Company:

At Conectiv Supply Chain Solutions (SCS), we specialize in delivering seamless, end-to-end supply chain solutions that propel your business forward. With a strong presence in Guadalajara, Nashville, Memphis, Poland, Australia, Mexicali and Rugby, our global capabilities allow us to execute third-party logistics (3PL) solutions with precision and efficiency. We leverage decades of proven expertise to tailor and scale solutions that meet the unique needs of your business, ensuring streamlined operations and exceptional customer satisfaction. Our journey began in the optical disc manufacturing industry, where we honed our skills in precision manufacturing, packaging, and distribution. As the market evolved, so did we. Today, Conectiv is at the forefront of logistics innovation, offering cutting-edge warehousing and transportation solutions that integrate advanced automation and flexible operations. Our team of skilled experts is dedicated to redefining industry standards and pushing the boundaries of what’s possible in supply chain management. From warehousing and fulfillment to complex project management and returns handling, we can provide comprehensive solutions that drive growth and efficiency for your business.

In addition, SCS has successfully optimized its injection molding business and supply chain services by implementing a clear diversification strategy including establishing Vinyl production manufacturing, packaging and distribution in North America as well as expanding and delivering high-impact commercial print solutions.

Mission: Leveraging on their diverse background and expertise, the Executive Leadership Team leads Conectiv’s ambition through engaging all Conectiv Teams across business units and geographies through a journey of innovation, operational excellence, and inclusion.  We are dedicated to seamlessly link our clients with their customers and end consumers through a versatile range of manufacturing, distribution, and logistics solutions. 

At Conectiv, we believe our growth and innovation will be enhanced with diversity. Therefore, as we expand our realm of possibilities, we are committed to an equitable and inclusive culture that reflects the dynamic world around us. We are continuing to build and maintain working environments where each employee is comfortable being their authentic self and feels respected for who they are. We know great things happen when teams from different backgrounds, geographies, cultures, and human experiences collaborate as such, we’ve engaged employees globally across various departments and positions in organizational committees aimed at propelling the company forward. Three examples of this are our Women’s Leadership Network, Business Ethics Panel, and Communication and Recognition Strategy committees. Check us out at https://www.conectiv-scs.com/.

About the Role:

The Supervisor FLD Returns plays a critical leadership role in managing and overseeing the field returns process within the organization. This position is responsible for ensuring that all returned products are handled efficiently, accurately, and in compliance with company policies and regulatory standards. The role involves coordinating with multiple departments including logistics, quality assurance, and customer service to streamline return workflows and resolve any issues promptly. The Supervisor will lead a team, providing guidance, training, and performance management to maintain high operational standards. Ultimately, this role aims to optimize the returns process to minimize costs, improve customer satisfaction, and support overall business objectives.

Minimum Qualifications:

• High school diploma or equivalent; Associate’s or Bachelor’s degree preferred.
• Minimum of 3 years of experience in returns management, logistics, or a related field.
• Proven experience in supervising or leading a team in an operational environment.
• Strong knowledge of returns processing, inventory management, and quality control procedures.
• Proficiency with Microsoft Office Suite and experience using warehouse management or returns processing software.

Preferred Qualifications:

• Bachelor’s degree in Business Administration, Supply Chain Management, or a related discipline.
• Experience working in a fast-paced logistics or retail environment.
• Familiarity with regulatory compliance related to product returns and disposal.
• Lean Six Sigma or other process improvement certification.
• Strong analytical skills with experience in data-driven decision making.

Responsibilities:

• Supervise and coordinate daily operations of the field returns team to ensure timely and accurate processing of returned products.
• Develop and implement procedures and best practices to improve the efficiency and accuracy of the returns process.
• Monitor key performance indicators (KPIs) and generate reports to track team performance and identify areas for improvement.
• Collaborate with cross-functional teams such as logistics, quality control, and customer service to resolve return-related issues and enhance customer experience.
• Provide training, coaching, and performance feedback to team members to foster a productive and motivated work environment.
• Ensure compliance with company policies, safety regulations, and industry standards related to product returns and handling.
• Manage inventory reconciliation and documentation associated with returned goods to maintain accurate records.

Skills:

The required and preferred skills are essential for effectively managing the field returns process and leading a team. Strong leadership and communication skills are used daily to motivate staff, provide clear instructions, and resolve conflicts. Analytical skills enable the supervisor to interpret performance data and identify opportunities for process improvements. Proficiency with software tools supports accurate tracking and reporting of returns activities, ensuring transparency and accountability. Additionally, knowledge of compliance and quality standards ensures that all returns are handled safely and in accordance with company and regulatory requirements.

WE ARE AN EQUAL OPPORTUNITY EMPLOYER

Conectiv Supply Chain Solution complies with all Federal, State and Local law prohibiting discrimination on the basis of race, religion, creed, color, national origin, ancestry, medical condition (including genetic characteristics), mental and/or physical disability or handicap, marital status, sex, age, veteran status, citizenship status, sexual orientation, gender identity, political party preference, political belief, socioeconomic status, familial status, registered domestic partner status, military service, pregnancy, childbirth and related medical conditions and any other characteristic or activity protected by federal, state or local law.