What are the responsibilities and job description for the Service Technician II position at Conduent?
Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.
Payrate: $17.25 - $21.56 per hour, which may be below your state's minimum wage. Please take this into consideration when applying.
A fully qualified technician, the Service Technician II applies a working knowledge of computer science & electronics accompanied by technical concepts, practices, and procedures to a wide variety of assignments. The incumbent is a member of the customer support team and works on light to moderately complex work orders with normal to critical deadlines, and typically operate independently to troubleshoot hardware, software, and equipment problems with general oversight on more complex assignments.
Responsibilities
At Conduent, we want you to be yourself. We recognize that everyone is different and that how people want to work and deliver at their best is different for everyone too.
In this role, you can expect the following working conditions:
Onsite work: Work in our local office, receiving personal coaching and leadership so that you can provide the best support to our clients and help you grow in your career.
Working For You
Perks and rewards designed for you:
Join Us
At Conduent, we are one team, one mission. We understand that our success is directly related to the success of our associates.
We strive to create a culture where you can:
Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated hourly rate for this role is $17.25 - $21.56.
Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.
For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form. Complete the form and then email it as an attachment to FTADAAA@conduent.com. You may also click here to access Conduent's ADAAA Accommodation Policy.
Payrate: $17.25 - $21.56 per hour, which may be below your state's minimum wage. Please take this into consideration when applying.
A fully qualified technician, the Service Technician II applies a working knowledge of computer science & electronics accompanied by technical concepts, practices, and procedures to a wide variety of assignments. The incumbent is a member of the customer support team and works on light to moderately complex work orders with normal to critical deadlines, and typically operate independently to troubleshoot hardware, software, and equipment problems with general oversight on more complex assignments.
Responsibilities
- Maintaining ticket vending machines and ticket operator machines on a monthly and quarterly basis or as needed.
- Ensuring cleanliness of interior & exterior Ticket Vending Machines (TVMs), Ticket Operator Machines (TOM).
- Detecting and resolving component wear and tear.
- Providing quick responses to work orders sent via work order management system.
- Troubleshooting and resolving machine hardware, electrical, electronic, communication, and functionality related issues for resolution and maximum up time on new and existing systems.
- Interfacing with various IT departments to resolve software issues detected internal or external to TVMs/TOMs.
- Keeping inventory of replacement parts, tools and cleaning supplies within a company assigned vehicle or local storage location.
- Communicating regularly with customer care department to resolve work order issues and/or report new issues via company assigned mobile phone.
- Using standard hand tools and technical manuals.
- Hold a High School Diploma
- Be a tech school graduate or have minimum of 6 months of experience with basic electrical/mechanical troubleshooting.
- Have reliable transportation and a valid driver’s license.
- Can work from 5:30 AM to 2:30 PM or 01:30 PM to 9:30 PM shifts.
- Able to be on call for weekend work.
At Conduent, we want you to be yourself. We recognize that everyone is different and that how people want to work and deliver at their best is different for everyone too.
In this role, you can expect the following working conditions:
Onsite work: Work in our local office, receiving personal coaching and leadership so that you can provide the best support to our clients and help you grow in your career.
Working For You
Perks and rewards designed for you:
- Health and Welfare Benefits: Our health and welfare benefits can be tailored to fit you and your family's needs and start on the first day of employment.
- Retirement Savings: We will support you as you save for your future.
- Employee Discounts: We offer you access to a vast selection of global, national, and local discounts on merchandise, services, travel, and more.
- Career Growth Opportunities: We help you thrive, so together, we can grow. We provide opportunities to advance your career with a vast portfolio of businesses and a global footprint.
- Paid Training: Earn while you learn and continue to grow with access to award-winning learning platforms throughout your Conduent career.
- Paid time off: We provide attractive paid time off packages designed for you to enjoy your life away from work.
- Great Work Environment: We are proud of our award-winning culture and the recognition we’ve received for our diversity efforts.
Join Us
At Conduent, we are one team, one mission. We understand that our success is directly related to the success of our associates.
We strive to create a culture where you can:
- Bring your authentic self to work
- Grow and thrive, both personally and professionally
- Make a difference with our clients, in our communities, and with the millions of people we support
Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated hourly rate for this role is $17.25 - $21.56.
Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.
For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form. Complete the form and then email it as an attachment to FTADAAA@conduent.com. You may also click here to access Conduent's ADAAA Accommodation Policy.
Salary : $17 - $21
