Technology Administrator

At Concordia Plans we care for those who serve by providing excellent retirement, healthcare, and benefit services. The Technology Administrator – Customer Relationship Management (CRM) is responsible for the configuration, administration, optimization, and ongoing support of the organization’s CRM related systems and services including but not limited to the Salesforce suite of solutions.

Concordia Plans has a reputation for outstanding culture, most recently winning the 2025 Top Workplaces USA award. This honor goes to the country’s best employers with high performing people-first cultures. Our recent history of employment excellence also includes being awarded the 2023-2025 Top Workplaces USA award, the Top Workplaces 2021 - 2025 St. Louis Post-Dispatch awards and over the past five years additional special awards for Work-Life Flexibility, Compensation & Benefits, Purpose & Values, Employee Well-Being, Professional Development, Business Health Culture and Appreciation. Established more than 50 years ago providing service in 6,000 communities throughout the United States, we are mission focused professionals united to care for those caring for our community.

At Concordia Plans we are focused and flexible. Embracing the new normal, pioneering ways to continue to support work life balance in our family first culture. We offer competitive compensation with a benefit package, including a pension plan, 403(b), health insurance at no cost to the employee, and much more. With this exciting opportunity you can combine experience, talent, and passion as part of our team at Concordia Plans serving the workers of The Lutheran Church— Missouri Synod.

General Summary

General Summary

The Technology Administrator – Customer Relationship Management (CRM) is responsible for the configuration, administration, optimization, and ongoing support of the organization’s CRM related systems and services including but not limited to the Salesforce suite of solutions.

This role ensures process efficiency, system stability, data integrity, security, and alignment with business needs through effective solution and system design, automation, testing, and collaboration across departments.

Essential Job Functions

• Perform comprehensive management of the Salesforce suite and related system configuration, including system configuration, design, setup, customization, and data migration activities.
• Provide daily management and maintenance of the Cases Ticketing application, including user support and overall system administration.
• Maintain system configurations, data integrity, and adherence to all system-related policies and procedures.
• In accordance with established change management standards, analyze complex business processes and assess how Salesforce functionality can be leveraged to provide effective technical solutions.
• Collaborate closely with cross-functional teams to understand business objectives, review scenarios, make recommendations and deliver tailored system solutions.
• Perform functional testing and coordinate system rollouts, including customizations, workflows, custom objects, new enhancements, application releases, and system integrations.
• Manage and support User Acceptance Testing (UAT) activities, ensuring solutions meet business requirements prior to deployment.
• Maintain sandbox environments and assist with migration activities, including change sets and deployment processes.
• Design and implement system automations using Salesforce Flow and other tools to improve operational efficiency.
• Create and manage custom fields, forms, records, lists, workflows, and related configurations to meet evolving business needs.
• Build, maintain, and monitor appropriate system permissions and access for users and roles.
• Manage user and license administration, including user setup, role assignments, permissions, and compliance with security and governance policies.
• Conduct regular system audits, manage duplicate records, and implement data quality best practices to ensure accuracy and reliability of system data.
• Build, run, distribute, and support dashboards, searches, and operational reports that provide meaningful insights to support business decisions across teams.
• Partner with stakeholders to understand reporting needs and deliver accurate, timely data solutions.
• Monitor Salesforce upgrades and releases, evaluate the impact on processes and configurations, and recommend enhancements to optimize platform performance.
• Stay current on CRM related systems and services including but not limited to the Salesforce suite of solutions best practices, features, and emerging tools to continuously improve system capabilities.
• Perform other system administration duties as assigned to support organizational goals.
  
  

Education And Experience

• 5 Years experience as a CRM Administrator or Systems Administrator preferred.
• Strong knowledge of Salesforce configuration, automation tools (Flow), security model, and reporting.
• Strong analytical, problem-solving, and communication skills.
  
  

Competencies

• Collaboration: Builds authentic relationships and harnesses the energy of others. Adapts interpersonal style and models productive dialogue and debate.
• Communication: Communicates clearly and concisely across all channels, reflecting Concordia Plans values and fostering mutual understanding in all internal and external communications.
• Influence Others: Is a positive influence across and outside the organization. Paints a compelling picture and gains commitment for forward momentum.
• Outcomes-oriented: Brings a bias for action and achieves meaningful, timely, and measurable results. Lives continuous improvement and operational excellence.
• Social/Interpersonal skills: Interacts effectively with a wide variety of people, respectfully maintains the dignity of others, willingness to offer others personal incite and perspectives, and able to balance interactions between compassion, encouragement, and accommodation.
• Strategic Thinking: Demonstrates sound judgment, discernment, and church/business acumen. Encourages new thinking and makes future-focused decisions.