What are the responsibilities and job description for the Front Desk Supervisor position at Concord Hospitality?
Description
As a Front Desk Supervisor, you guide a high-performing team while driving service excellence and operational consistency—creating memorable guest experiences and building a strong path for career growth.
Responsibilities:
- Oversee front desk operations and ensure excellent guest service.
- Train, support, and schedule team members.
- Manage check-in/out, reservations, room blocks, and guest requests.
- Monitor room availability and support revenue and inventory controls.
- Handle guest communications, concerns, and service recovery.
- Process payments, balance cash, and complete daily financial tasks.
- Maintain a clean, organized front desk and lobby environment.
- Ensure compliance with safety, security, and operational procedures.
Qualifications:
- High school diploma required; hospitality or leadership experience preferred.
- Strong leadership, communication, and guest service skills.
- Ability to multitask and stay organized in a fast-paced environment.
- Detail-oriented with strong problem-solving abilities.
- Basic computer skills and ability to manage financial transactions.
- Professional, reliable, and service-focused.
- Must be able to work a flexible schedule, including evenings, weekends, and holidays.
Benefits (Full Time Associates only)
Full-time associates are eligible to participate in a comprehensive benefit package, which includes
- Competitive wages
- Medical/Dental/Vision plans insurance
- Life insurance with Short Term and Long-Term disability options
- 401k with Company Match
- Tuition assistance
- Discounted room rates at Concord managed hotels
- Training & development and career advancement opportunities.
Why Concord?
Our culture is based on our five Cornerstones, and they are what we consider our foundation: Quality, Integrity, Community, Profitability, and Fun. It’s important to us to provide a great work environment for our associates and we strive to hire the BEST associates in the market.
Our “Associate First” culture supports and inspires personal development both within the workplace and beyond. Concord’s associates are what our company is built on, and we strive to recognize them for their hard work, dedication, and commitment to excellence.
We value work life balance, diversity, and our commitment to provide the best customer service and quality accommodations in every market we exist
If you are seeking a position where you can grow and be a part of a fun team, this job may be your answer. We are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
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