What are the responsibilities and job description for the Operations Manager position at Concord Hospitality Brand?
Concord Hospitality is seeking an Operations Manager to lead our Rooms operations and ensure the highest standards of guest satisfaction, associate engagement, and financial performance. This role partners closely with the General Manager and department leaders to drive operational excellence, deliver consistent results, and create a culture where associates and guests thrive.
Key Responsibilities:
• Lead and support department heads to ensure operational goals are met and aligned with brand standards
• Monitor Rooms operations performance, financial reports, wage progress, and budgets, addressing variances proactively
• Review guest feedback and implement action plans to continually improve satisfaction scores
• Respond to guest concerns with professionalism, ensuring quick and effective resolution
• Stay visible on property and engage with guests to gather feedback and strengthen relationships
• Foster a culture of accountability, recognition, and associate engagement through open communication and daily stand-ups
• Support HR processes including hiring, training, performance coaching, and policy compliance
• Partner with leadership to develop and execute operational strategies that drive revenue, service, and overall performance
Qualifications:
• Previous hotel leadership experience in operations, rooms, or front office management
• Strong leadership, communication, and problem-solving skills
• Proven ability to analyze data, manage budgets, and drive results
• Commitment to guest-first and associate-first culture
Why Join Concord?
We offer competitive wages and a comprehensive benefits package for full-time associates, including:
• Medical, dental, vision, life, and disability insurance
• 401(k) with company match
• Tuition assistance
• Discounted hotel stays
• Extensive training and career development opportunities
Our culture is built on five cornerstones: Quality, Integrity, Community, Profitability, and FUN. At Concord, you can enjoy a workplace where you are valued, supported, and encouraged to grow.
Inspire greatness in your team
Encourage and support team members to reach their full potential
Create a work environment that is a Great Place to Work for ALL
Lead with integrity, transparency, respect, and professionalism
Care for your team, and their families
We are Concord!
We are an equal opportunity employer and strongly support diversity and inclusion through our mission to be a “Great Place to Work for All.”
