Branch Claims Representative 2

A career at Concord Insurance Group is challenging and rewarding. Our group of caring associates create financial security by helping individuals and businesses make a new start when a loss occurs.

Description

Job Description

Branch Claims Representative II handles first party personal property and commercial property claims through the life-cycle including but not limited to: investigation, evaluation and claim resolution. The purpose of this position is to provide service to agents, insureds and others to ensure claims resolve accurately.

Responsibilities

• Investigate first party personal property and commercial property assigned claims, confirm coverage, verify damages, and determine liability where applicable
• Take loss reports directly from insureds and/or claimants and/or their representatives
• Assist with claims related phone calls and handle incoming correspondence
• Evaluate and settle assigned claims based upon investigative results
• Demonstrate ownership and accountability for the complete claims adjusting cycle in accordance with Business Unit and Company procedures for assigned claims including:
• Loss Reporting
• Initial Claim Handling
• Investigation and Damage Verification
• Estimate Preparation
• Ability to Review, Understand and Negotiate from Independent Adjusters’ Reports
• Setting and Recommending Reserves
• Negotiation and Settlement of Claims
• File Administration
  

Requirements

• Bachelor’s Degree preferred but may be waived by Company appropriate experience.
• Experience writing estimates with Xactimate and XactContents preferred
• 2-3 years’ experience investigating and resolving first party property claims
• Excellent oral and written communication skills via in person, on the phone, and in electronic interactions
• Excellent understanding and skill level of claim handling and customer service
• Strong willingness and ability to learn
• Possess or ability to timely secure and maintain multi-line adjuster’s license(s) as required
  
  

Benefits

At The Concord Group, we’re proud to offer a comprehensive benefits package designed to support the wellbeing of our associates. This includes medical, vision, dental, life insurance, disability insurance, and a generous paid time off program for vacation, personal, sick time, and holiday pay. Additional benefits include parental leave, adoption assistance, fertility treatment assistance, a competitive 401(k) plan with company match, gym member/fitness class reimbursement, and additional resources and programs that encourage professional growth and overall wellness.

Why Concord Group Insurance

Since 1928, The Concord Group has been protecting families and small businesses across New England with trusted, personal insurance solutions. The Concord Group is a member of The Auto Owners Group of Companies and is recognized as a leading insurance provider through the independent agency system. Rated A (Superior) by AM Best, the company is represented by more than 550 of the best local independent agents throughout Maine, Massachusetts, New Hampshire, and Vermont.

At Concord Group, we believe in more than just insurance, we believe in our people. Our associates thrive in a supportive, collaborative workplace where community involvement, professional growth, and shared values drives everything we do.

Starting your career with The Concord Group means joining a team that values people first and gives you the opportunity to grow, give back, and make a lasting difference in the lives of those we serve.

Compensation

We are dedicated to fair and competitive total compensation package that supports the wellbeing and success of our associates. In addition to this, we offer other components like bonus opportunities. For this position, the anticipated annualized starting base pay range is: $70,000 - $80,000.

Equal Employment Opportunity

The Concord Group is an equal opportunity employer and hires, transfers, and promotes based on ability, without consideration of disability, age, sex, race, color, religion, height, weight, marital status, sexual orientation, gender identity or national origin, or any factor contrary to federal, state, or local law.

The Concord Group participates in E-Verify.