Housing & Resource Center Team Member

Overview

The Housing & Resource Center Team Member provides direct support to individuals experiencing homelessness & housing instability. These positions work collaboratively with clients to identify needs, access resources, secure and maintain housing, and connect with community services. Team members may work in housing-focused roles, resource center operations, or a combination of both, depending on agency needs.

The ideal candidate is compassionate, organized, self-motivated, and able to maintain professional boundaries while building supportive relationships with clients.

Responsibilities

• Client Support
• Welcome and engage clients in a respectful, trauma-informed manner.

Housing Support

• Assist clients with housing searches, applications, and housing-related documentation.
• Develop and maintain positive working relationships with landlords, property managers, and housing providers.
• Help coordinate rental assistance and other stabilization resources.
• Provide ongoing support to housed clients, including rental assistance coordination, appointment reminders, budgeting support, landlord communication, and referrals to community providers.
• Support clients in maintaining housing and addressing challenges that may threaten housing stability.

Documentation and Data Management

• Maintain accurate, timely, and complete client records and case notes.
• Enter and manage data within agency databases and reporting systems.
• Ensure compliance with agency policies, confidentiality requirements, and funding guidelines.
• Experience with HMIS, Salesforce, or similar database systems is preferred but not required.

Collaboration and Professionalism

• Work collaboratively with coworkers, community partners, landlords, and service providers.
• Participate in team meetings, trainings, and agency initiatives.
• Demonstrate strong organizational skills and effective communication.
• Maintain appropriate professional boundaries and confidentiality at all times.
• Utilize a strengths-based, client-centered approach when working with individuals from diverse backgrounds.
• Conduct client intakes, assessments, and service planning.
• Assist clients in identifying goals and overcoming barriers to housing and stability.
• Provide information, referrals, and connections to community resources and support services.
• Support clients with access to benefits, healthcare, employment services, transportation, food resources, and other community programs.
• Maintain a welcoming, safe, and respectful environment within the resource center.
• Monitor and support daily operations of client services areas.

Experience Required

• High School Diploma with 2-3 years experience working with vulnerable populations, Associate’s degree.
• Experience in customer service, human services, social services, housing programs, community outreach, or related fields.
• Strong interpersonal and communication skills.
• Ability to manage multiple tasks and maintain accurate documentation.
• Ability to work independently and as part of a team.
• Commitment to treating all individuals with dignity and respect.

Preferred

• Experience working with individuals experiencing homelessness, housing instability, mental health challenges, or substance use disorders.
• Knowledge of local housing and community resources.
• Experience with HMIS, Salesforce, or other case management databases.
• Familiarity with housing stability and trauma-informed care practices.

Join us in creating a welcoming environment where every individual receives the support they need to achieve stable housing and renewed hope!

Benefits for You

· Medical Insurance – 100% company paid

· Dental Insurance – 100% company paid

· Vision Insurance – 100% company paid

· Employee Assistance Program

· Voluntary 401K with up to 3% match after 1 year employment

· Mileage reimbursement

· Generous PTO

· Professional development assistance

· Tuition discounts at SNHU and UNH Manchester

· Complimentary Greater Concord Chamber of Commerce membership

Pay: $20.00 - $22.00 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Mileage reimbursement
• Paid time off
• Professional development assistance
• Retirement plan
• Vision insurance

Ability to Commute:

• Concord, NH (Preferred)

Work Location: In person

Salary : $20 - $22