What are the responsibilities and job description for the Sr. IT Executive Support Specialist position at Concora Credit?
Overview
As a Sr. Executive IT Support Specialist, you’ll help drive Concora Credit’s Mission to enable customers to Do More with Credit – every single day.
The Impact You’ll Have At Concora Credit
You’ll be the primary technical point of contact for executive leadership, delivering exceptional customer service and advanced technical support both onsite and remotely. Beyond executive support, you’ll leverage technical expertise to improve workforce productivity through artificial intelligence (AI) tools and resources, enhance support operations, drive automation initiatives, and identify opportunities for continuous improvement across the organization.
You’ll provide advanced technical support across the Concora Credit technology environment, including endpoint devices, technical support tools, video-and-audio conferencing platforms, and monitoring solutions. You’ll partner closely with End User Support Tier 1 and Tier 2, Endpoint Engineering, and business teams to solve complex technical challenges and improve the overall employee technology experience.
We hire people, not positions. That's because, at Concora Credit, we put people first, including our customers, partners, and Team Members. Concora Credit is guided by a single purpose: to help non-prime customers do more with credit. Today, we have helped millions of customers access credit. Our industry leadership, resilience, and willingness to adapt ensure we can help our partners responsibly say yes to millions more. As a company grounded in entrepreneurship, we're looking to expand our team and are looking for people who foster innovation, strive to make an impact, and want to Do More! We’re an established company with over 20 years of experience, but now we’re taking things to the next level. We're seeking someone who wants to impact the business and play a pivotal role in leading the charge for change.
Responsibilities
As our Sr. IT Executive Support Specialist, you will:
You must meet work deadlines, have regular attendance, good oral and written communication skills, good interpersonal skills, ability to work with a team, ability to multi-task, use a PC and a computer terminal, and the specialized telephone system. It requires access to all areas of the office, and the ability to sit for extended periods of time, periodically bending and twisting, and frequent application of a negligible amount of force to lift, carry, push, pull, or otherwise move objects.
These duties must be performed with or without reasonable accommodation.
We know experience comes in many forms and that many skills are transferable. If your experience is close to what we're looking for, consider applying. Diversity has made us the entrepreneurial and innovative company that we are today.
Qualifications
Requirements:
Employment-based visa sponsorship is not available for this role.
Concora Credit Is an equal opportunity employer (EEO).
Please see the Concora Credit Privacy Policy for more information on how Concora Credit processes your personal information during the recruitment process and, if applicable, based on your location, how you can exercise your privacy rights. If you have questions about this privacy notice or need to contact us in connection with your personal data, including any requests to exercise your legal rights referred to at the end of this notice, please contact caprivacynotice@concoracredit.com .
As a Sr. Executive IT Support Specialist, you’ll help drive Concora Credit’s Mission to enable customers to Do More with Credit – every single day.
The Impact You’ll Have At Concora Credit
You’ll be the primary technical point of contact for executive leadership, delivering exceptional customer service and advanced technical support both onsite and remotely. Beyond executive support, you’ll leverage technical expertise to improve workforce productivity through artificial intelligence (AI) tools and resources, enhance support operations, drive automation initiatives, and identify opportunities for continuous improvement across the organization.
You’ll provide advanced technical support across the Concora Credit technology environment, including endpoint devices, technical support tools, video-and-audio conferencing platforms, and monitoring solutions. You’ll partner closely with End User Support Tier 1 and Tier 2, Endpoint Engineering, and business teams to solve complex technical challenges and improve the overall employee technology experience.
We hire people, not positions. That's because, at Concora Credit, we put people first, including our customers, partners, and Team Members. Concora Credit is guided by a single purpose: to help non-prime customers do more with credit. Today, we have helped millions of customers access credit. Our industry leadership, resilience, and willingness to adapt ensure we can help our partners responsibly say yes to millions more. As a company grounded in entrepreneurship, we're looking to expand our team and are looking for people who foster innovation, strive to make an impact, and want to Do More! We’re an established company with over 20 years of experience, but now we’re taking things to the next level. We're seeking someone who wants to impact the business and play a pivotal role in leading the charge for change.
Responsibilities
As our Sr. IT Executive Support Specialist, you will:
- Directly support the technical needs of executive leadership onsite and remotely, providing white-glove technical support and world-class customer service.
- Provide timely support for meetings, presentations, video conferencing platforms, executive events, and other high-visibility business activities.
- Manage the ongoing health and lifecycle of executive and end-user devices, including operating system updates, application patching, security remediations, hardware refreshes, and technology modernization efforts.
- Deliver timely, professional support with a strong focus on customer service and executive experience.
- Utilize AI-assisted technologies, automation tools, and emerging technologies to improve end-user productivity, streamline support operations, and reduce manual effort.
- Evaluate, implement, and champion solutions leveraging technologies such as Microsoft Copilot, Microsoft Graph, Claude Code, PowerShell, Python, and similar platforms, demonstrating measurable business outcomes and return on investment.
- Use technical expertise to solve business and workforce technology challenges and identify opportunities for continuous improvement.
- Provide instruction, guidance, and assistance with new technologies, applications, productivity tools, and AI-enabled solutions.
- Develop and maintain scripts, integrations, workflow automations, and technical solutions that improve support efficiency, reduce repetitive work, and enhance the employee technology experience.
- Design, develop, and maintain monitoring solutions, dashboards, operational reporting, and data visualizations that support proactive incident detection, service health monitoring, trend analysis, and operational decision-making using platforms such as Site24x7, Power BI, Azure Monitor, Microsoft Graph, PRTG, ServiceNow, ControlUp, and similar technologies.
- Review support trends, monitor data, and operational metrics to identify opportunities for service improvement and incident prevention.
- Serve as an escalation point for complex technical issues requiring advanced troubleshooting and problem-solving skills.
- Troubleshoot and resolve advanced hardware, software, operating system, network connectivity, and application issues.
- Collaborate with support, engineering, infrastructure, and business teams to resolve issues and improve technology services.
- Create and maintain documentation, knowledge articles, runbooks, support procedures, and operational standards.
- Support file processing, secure file transfers, and production operations.
- Troubleshoot production issues and coordinate resolution efforts with internal and external teams.
- Deploy approved software, configuration, and data changes following established procedures.
- Support asset management, device lifecycle activities, and employee onboarding.
- Participate in on-call support rotations and provide after-hours support as needed.
You must meet work deadlines, have regular attendance, good oral and written communication skills, good interpersonal skills, ability to work with a team, ability to multi-task, use a PC and a computer terminal, and the specialized telephone system. It requires access to all areas of the office, and the ability to sit for extended periods of time, periodically bending and twisting, and frequent application of a negligible amount of force to lift, carry, push, pull, or otherwise move objects.
These duties must be performed with or without reasonable accommodation.
We know experience comes in many forms and that many skills are transferable. If your experience is close to what we're looking for, consider applying. Diversity has made us the entrepreneurial and innovative company that we are today.
Qualifications
Requirements:
- General Technical Expertise:
- 2- or 4-year degree or equivalent experience working in an IT Operations, Executive Support, Systems Support, or Endpoint Management role supporting Windows and Apple devices.
- Strong knowledge of IT operations concepts, endpoint management, systems administration, and support processes.
- Experience supporting production applications and business-critical systems.
- Proven ability to troubleshoot a broad range of hardware, software, and connectivity issues.
- Working knowledge of Windows desktop operating systems, endpoint management practices, and Windows Server administration.
- Strong attention to detail, organizational skills, and commitment to quality.
- Executive Support:
- Experience supporting executive leadership and providing white-glove IT support.
- Exceptional interpersonal, customer service, communication, and relationship-building skills.
- Advanced proficiency with Microsoft 365 applications, Outlook, Teams, and modern collaboration technologies.
- AI/Innovation:
- Experience with Microsoft Copilot, AI-assisted development platforms, prompt engineering, or enterprise AI adoption initiatives.
- Demonstrated experience identifying and implementing automation and process improvement opportunities through scripting, workflow automation, API integrations, reporting solutions, chatbot technologies, AI-assisted development tools, and low-code/no-code platforms.
- Extensive knowledge of end-user technology with demonstrated curiosity and desire to continuously learn emerging technologies.
- Automation/Monitoring/Development:
- Experience developing scripts and automation solutions using PowerShell, Python, or similar technologies.
- Proficiency in designing, developing, and maintaining monitoring solutions, dashboards, and data visualizations using platforms such as Power BI, Site24x7, Azure Monitor, Microsoft Graph, PRTG, or similar technologies.
- Experience with endpoint monitoring and digital employee experience platforms such as ControlUp, Site24x7, or similar technologies.
- Experience building operational dashboards and reporting solutions for executive audiences.
- Medical, Dental and Vision insurance for you and your family
- Relax and recharge with Paid Time Off (PTO)
- 6 company-observed paid holidays, plus 3 paid floating holidays
- 401k (after 90 days) plus employer match up to 4%
- Pet Insurance for your furry family members
- Wellness perks including onsite fitness equipment at both locations, EAP, and access to the Headspace App
- We invest in your future through Tuition Reimbursement
- Save on taxes with Flexible Spending Accounts
- Peace of mind with Life and AD&D Insurance
- Protect yourself with company-paid Long-Term Disability and voluntary Short-Term Disability
Employment-based visa sponsorship is not available for this role.
Concora Credit Is an equal opportunity employer (EEO).
Please see the Concora Credit Privacy Policy for more information on how Concora Credit processes your personal information during the recruitment process and, if applicable, based on your location, how you can exercise your privacy rights. If you have questions about this privacy notice or need to contact us in connection with your personal data, including any requests to exercise your legal rights referred to at the end of this notice, please contact caprivacynotice@concoracredit.com .