Duties and Responsibilities:

• Program Management and Intake Oversight
  • Manage the daily operations of the intake and admissions process for the Foster Care Program.
  • Review and approve referral screenings and placement matching conducted by Intake Specialists.
  • Exercise independent judgment in approving or denying admissions within program guidelines.
  • Escalate high-risk or complex referrals to the Program Director as appropriate.
  • Confirm service-level determinations and ensure alignment with regulatory and funding requirements.
  • Monitor and maintain daily bed availability and program capacity targets.
  • Ensure timely distribution of referral packets and facilitate interdisciplinary intake decision-making.
  • Prepare and approve admissions summaries for distribution to appropriate stakeholders.

Supervision and Personnel Management

• • Provide direct supervision to two Intake Specialists.
  • Conduct hiring interviews and provide hiring recommendations.
  • Conduct performance evaluations and establish measurable performance goals.
  • Provide ongoing coaching, training, and professional development.
  • Initiate and recommend corrective action or disciplinary measures when necessary.
  • Approve timecards, leave requests, and monitor workload distribution.
  • Ensure continuity of intake operations during staff absences or high-volume periods.

Regulatory Compliance and Quality Assurance

• • Ensure intake processes comply with state foster care regulations, licensing standards, and agency policies.
  • Conduct periodic internal audits of intake files for completeness, accuracy, and compliance.
  • Develop and implement corrective action plans when deficiencies are identified.
  • Maintain readiness for state licensing reviews and monitoring visits.
  • Stay informed regarding CASSP principles, permanency planning standards, trauma-informed practices, and cultural competency expectations.
  • Ensure that placements meet safety and appropriateness standards.

Fiscal Oversight and Reporting

• • Oversee and approve monthly billing reports related to resource parent payments prior to submission to Fiscal.
  • Ensure intake documentation supports billing accuracy and funding compliance.
  • Monitor service levels, placement movements, discharges, and new admissions for fiscal and program impact.
  • Prepare and submit monthly intake demographic and utilization reports.
  • Identify trends affecting budgeted placement levels and notify leadership of variances.

Cross-Department Collaboration

• • Serve as liaison between referral sources, providers, licensing staff, fiscal department, medical personnel, and program teams.
  • Collaborate with foster care and training managers to identify optimal placement options.
  • Coordinate with licensing staff regarding re-licensing and credentialing timelines for resource homes.
  • Participate in agency meetings, committees, audits, and quality improvement initiatives.

Direct Service Support

• • Carry a limited caseload (up to five homes or clients) as needed to stabilize program overages or high-volume periods.
  • Support intake interviews and placement coordination during peak demand.

Other Duties

• • Perform additional duties as assigned to support program operations and agency objectives.

Qualifications

Education

• • Bachelor’s degree in Social Work, Human Services, Psychology, or related field required.
  • Master’s degree preferred.

Experience

• • Minimum of 3 to 5 years of experience in foster care, child welfare, or related human services.
  • Prior supervisory or lead experience preferred.
  • Experience with electronic case management systems required.

Knowledge

• • Knowledge of foster care placement processes and service-level determinations.
  • Understanding of state child welfare regulations and licensing requirements.
  • Familiarity with documentation standards required for billing and compliance.

Competencies

• • Leadership and staff development
  • Decision-making and problem-solving
  • Regulatory compliance oversight
  • Data accuracy and reporting
  • Cross-department collaboration
  • Time management and prioritization
  • Strong written and verbal communication
  • Cultural competency and trauma-informed practice

Physical Requirements

• • Primarily office-based work environment.
  • Prolonged periods of sitting and computer use.
  • Occasional travel to meetings or provider sites.
  • Ability to lift up to 15 pounds.

Work Environment

• • Office setting within a child welfare program.